Firmware Updates, Documentation, Support, Warranty

8002 Firmware Updates

•Enter default gateway IP Address. Save.

•Enter subnet mask. Save.

•Enter SIP TFTP Server IP Address (note: same as TFTP Server IP Address). Save.

•Network Config > Reg. Domain

•Press Line key

•Enter "01" for North America. Save. [note: default setting is "None"]

8002 Firmware Updates

The latest firmware version can be downloaded from Toshiba's FYI site. To ensure CIX interoperability, please use only the Toshiba approved firmware versions posted on FYI. After download, copy the latest firmware version into the C:\TFTP-Root directory.

Documentation

The following related documentation is available from the Toshiba FYI site:

•SpectraLink 8002 Quick Reference Guide

•SpectraLink 8002 Wireless Telephone and Accessories User Guide

•SpectraLink 8002 Administration Guide for SIP Protocol

•Strata CIX System and Media Application Server Installation and Maintenance Manual (Release 5 or later)

Support

As set forth in Toshiba’s warranty regarding 3rd party products, Toshiba will provide warranty support for the period of warranty. As set forth in Toshiba’s Product Lifecycle Policy for 3rd party products, technical support is available throughout a product's lifecycle and for no more than twelve (12) months after the product reaches the end of its manufacture discontinuance.

Warranty

The Polycom SpectraLink 8002 is a third-party manufactured product and carries its own warranty for a period of twelve (12) months from the date of purchase that is independent of the Toshiba manufacture limited warranty provided with our Toshiba-branded products. Dealers should check Toshiba’s FYI site for complete warranty information.

Note All Return Authorizations (RA) must be processed by the End User or Dealer representative directly with Polycom. Toshiba will no longer process the RAs for Polycom or SpectraLink products.

Technical Support

Toshiba Dealers are requested to provide Tier 1 basic troubleshooting for its customers. For Strata CIX related issues, Toshiba will provide Tier 1 to Tier 3 support for its Dealers as required. For Polycom SpectraLink 8002 related issues, Dealers are requested to contact Polycom directly for Tier 2 immediate troubleshooting and Tier 3 advanced troubleshooting and trace analysis support.

Polycom Technical Support

(800) 775-5330

Polycom SpectraLink 8002 Handset Provides SIP Wireless Mobility on Strata CIX

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