Motorola 2 Troubleshooting, Crash recovery, Reset, If your display is locked, follow these steps

Troubleshooting

Crash recovery

In the unlikely event that your phone stops responding to touches and key presses, try a quick reset. Remove the back cover and battery (“Assemble & Charge” on page 7), then replace and turn on your phone as usual.

Reset

If you want to clear your phone, or if you forget your unlock PIN or Password, you

can reset your phone to factory settings

and erase all of your data (if you forget your unlock Pattern, see “Quick Start:

Security” on page 58).

Warning: All downloaded apps and user data on your phone will be deleted. Data on your memory card will not be deleted.

If your display is not locked,

touch Apps > Settings > Privacy > Factory Data Reset > Reset Phone

If your display is locked, follow these steps:

1.Read through all of the following steps before you begin, so that you can be ready.

2.Turn off your phone.

If your phone is not responding,

try a quick reset. Remove the back cover and battery (“Assemble & Charge” on page 7), then insert the battery and install the back cover.

3.When your phone is off, press and hold both volume keys together, then press Power to turn on the phone.

4.When your phone shows the boot mode menu, press Volume Down to highlight “Recovery.”

5.Press Volume Up to start “Recovery.”

66 Troubleshooting