
Message  | Possible causes  | Possible corrective measures  | |
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  | |
  | 
  | If you use a protection tape | |
The screen does  | 
  | or case, make sure it has  | |
Proximity sensor  | not covered the area around  | ||
not turn on when I  | |||
problem  | the proximity sensor. Make  | ||
receive a call.  | |||
  | sure that the area around the  | ||
  | 
  | ||
  | 
  | proximity sensor is clean.  | |
  | 
  | 
  | |
  | 
  | Check the settings status in  | |
No sound  | Vibration mode  | the sound menu to make sure  | |
you are not in vibration or  | |||
  | 
  | ||
  | 
  | silent mode.  | |
  | 
  | 
  | |
Hangs up or  | Intermittent software  | Try to perform a software  | |
freezes  | problem  | update via the website.  | |
  | 
  | 
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