Kyocera SE47 manual Customer support, Getting Help, Qualified service

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82-N8735-1.book Page 73 Thursday, October 27, 2005 12:37 PM

15GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number, such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

•Customer support phone numbers are also available in the following countries:

Argentina: 0-800-666-0052

Australia: 1-800-507-000

Brazil: 0-800-55-2362

Chile: 800-43-1212

Colombia: 01-800-700-1546

India:

Toll free#: 1-600-121214

 

Toll#: 0124-284-5000

Mexico:

001-866-650-5103

New Zealand:

0-800-990-100

Panama:

001-800-201-1984

Peru:

0-800-51-934

Puerto Rico:

1-866-664-6443

Venezuela:

0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu →

Phone Info and scroll down to ESN for the 11-digit number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

 

 

 

User Guide for the Kyocera Slider Remix KX5 Phone

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Contents 82-N8735-1.book Page i Thursday, October 27, 2005 1237 PM User Guide for the Kyocera SliderTM Remix KX5 Phone Optimize your phone’s performance Potentially unsafe areas Standard Battery Contents Connecting to the Internet 82-N8735-1.book Page viii Thursday, October 27, 2005 1237 PM Charging the battery Installing the batteryRecharging the battery Getting StartedAccessing keypad shortcuts Caring for the batteryNavigation key shortcuts Music player shortcutsLeft softkey accesses menus and functions Getting to know your phoneHome screen Mirror when taking your own picture Press and hold again for Video modeAntenna does not extend TransFlash slot for external memory cardUsing menus Accessing menu items slide openContents of the main menu are as follows Slide closed Performing basic functionsThen Slide openPress and hold Left Press and hold RightSoftkey Understanding screen iconsBluetooth wireless technology is enabled On Making a call Ending calls using the slideAnswering a call Making and Answering CallsSetting the phone to hold calls Using the speakerphoneSilencing an incoming call Redialing a numberDealing with missed calls Setting missed call alertsPlacing a call on hold Changing the hold messageSpeed dialing Viewing recent call detailsUsing 1-Touch dialing Setting up voicemailTouch dialing Enabling 1-Touch dialingTracking calls Calling emergency servicesTiming your calls Receiving data or faxesSetting the roam ringer Setting an alert for roamingSetting Call Guard Analog only sets the phone to work in analog mode onlySetting Airplane mode Using your phone in an airplaneSelect Menu → Settings → Convenience → Airplane Mode Select Disabled or EnabledEntering LETTERS, NUMBERS, and Symbols Understanding text entry screensText entry modes Entering symbols Capitalization settingsSwitching default text entry modes Entering smileysQuick reference to text entry Adding a code or extension Creating a new contactCustomizing your contacts Storing ContactsAssigning pictures Assigning ringersClassifying contacts as Personal or Business Assigning number typesEditing a contact Erasing a contactSending a vCard Customizing a phone number Finding contact informationChecking the Frequent List Using Fast Find Setting Fast FindSearching the Contacts directory Select a search method View All lists all saved contactsSetting up the camera for photos Accessing camera and video modesUsing the Camera Tips before operating your cameraMenu options for camera mode Restoring camera menu settingsPress and hold to activate camera mode Select Options Setting up the video camera Camera mode indicators and iconsTaking a picture Camera key mapMenu options for video mode Recording a videoMedia Gallery → Videos → Video Album Key Video Camera Menu Function Video key mapRemovable memory card Using the Music PlayerFormatting the memory card AutomaticUsing a Memory Card Reader Using a KX5 USB cablePutting music files onto the memory card Playing music When you are done placing music onto the memory card, pressDrag and Drop your music files into the Music folder Stop or remove a Mass Storage DevicePlayback options Music Player controlsViewing details about a song file Viewing details about the playlistErasing a song TroubleshootingScenario Song is not playing Select Options → Erase Song → YesUsing Media Gallery Accessing filesBrowsing sounds Browsing imagesPress the left softkey to select View Select Menu → Media Gallery → ImagesSelect Menu → Media Gallery → Videos Browsing videosCustomizing Your Phone Contents of the Settings menu are as followsSilencing all sounds Setting the phone to vibrate or light upChoosing ringers Assigning business and personal ringersAdjusting volume Setting sounds for your phoneAdjusting speakerphone volume Setting message alertsAdjusting key tone volume Setting key lengthUsing shortcuts Choosing a different languagePersonalizing the screen Setting numbers to auto-hyphenate Setting power backlightingUsing Power Save Mode Changing the display contrastCreating a secure environment Limiting calls Designating emergency numbersErasing all contacts Unlocking the phoneData Settings Network settingsSwitching between phone lines Setting Com port speedConnecting to a TTY/TDD device Setting position locationOption Left softkey to select OK Highlight TTY On and pressSending and Receiving Text Messages Sending text messagesCreating a text message Options then select Recent List, Contacts, or Group ListsSetting sending options Including prewritten text and symbolsAdding a signature Select Menu → Settings → Messaging → SignatureIf you cannot send messages Understanding appended messagesViewing your sent messages Receiving incoming calls while creating messagesViewing failed or pending messages To view successfully sent messagesRetrieving text messages If you see SymbolReading the message All your received messages appearsErasing messages Setting message alertsErasing single messages Erasing all messagesCreating group lists Customizing message settingsCreating and editing prewritten messages QuickText To create a new pre-written message, select New MsgSending multimedia messages Service providerSending and Receiving Multimedia Messages Creating a multimedia messageReceiving multimedia messages Auto receive modePress down once to enter the Sound Highlight Saved Sounds. Press the left Softkey to select OKPrompt mode Select Menu → Messages → Msg SettingsViewing multimedia messages 82-N8735-1.book Page 59 Thursday, October 27, 2005 1237 PM Using Tools Voice MemoScheduler Editing, erasing, or sending an event Weekly, Monthly, or AnnuallySelect Menu → Tools → Scheduler → View Month Setting an alarm clock Alarm ClockSetting the QuickAlarm Tip CalculatorCalculator TimerStopwatch Use the calculator for basic mathematical equationsUsing Bluetooth Wireless Technology PairingSelect Menu → Bluetooth → ON/OFF Select Menu → Bluetooth → My Devices Select Find NewDisconnecting from the Bluetooth wireless technology device Connecting to a Bluetooth wireless technology devicePress the left softkey to select Add To select AddServices Bluetooth wireless technology settingsRenaming the device Visible DurationSetting up voice dialing Making a call using voice tagsUsing Voice Recognition Using voice features with hands-free car kits Making a call using digit dialingErasing voice tags Waking up the phoneAnswering using voice commands Answering the phoneAnswering automatically Training voice recognition Ignoring an incoming callRead the message and press the left softkey Connecting to the Internet Using the Web BrowserUsing the Web menu options Launching the Web BrowserChecking Net alerts Searching for a Web siteGoing to a bookmarked site Restart restarts the Web BrowserQualified service Customer supportGetting Help Beta.kyocera-wireless.com Phone accessories Become a product evaluatorIndex Memory saving Hands-free car kit answering using voice, 69 purchasingVolume Earpiece, 11, 41 key beep, 42 ringer 82-N8735-1.book Page 80 Thursday, October 27, 2005 1237 PM
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