Lennox Hearth X-TC manual Getting Help, Customer Support, Qualified Service

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15 Getting Help

Customer Support

To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as call forwarding or voicemail:

•Go to www.virginmobileusa.com.

•Dial *VM from your Virgin Mobile phone.

•Dial 888-322-1122 from any phone.

For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Virgin Mobile.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s mobile equipment ID (MEID). To locate the MEID, select Menu >

Tools & Settings > Phone info > My phone number and scroll down.

Qualified Service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Phone Accessories

To shop for accessories for your phone, visit www.virginmobileusa.com or

www.kyocera-wireless.com/store.

Become a Product Evaluator

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

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Contents Page Tc User Guide Bluetooth Certification Avoid magnetic environments Resetting the phone To purchase accessories, visit Table of Contents Voice Commands Phone Battery Install the BatteryCharge the Battery Getting StartedSupervise all battery usage by children Battery Safety GuidelinesCommon Causes of Battery Drain Install the Memory Card Memory CardFormat the Memory Card Remove the Memory CardAccessories Activate your AccountFind the Serial Number Program your PhoneGet to Know your Phone Phone screenQwerty keypad. Number keypad LED Indicator Idle State Level Access these options My music and SettingsMain Menu Guide Conventions Press the Left option button to select MenuCall Features Power Phone UpMake Phone Calls Answer Phone CallsVolume Control Emergency ServicesEnd Phone Calls Activate Voice DialingExit Emergency Services Text Entry Text Entry ModesEnter Phone Numbers from the Main Screen Enter Numbers with Qwerty KeypadEnter Symbols with Qwerty Keypad Select Options Add symbolScroll up or down to view the list of symbols Rapid Entry with Qwerty KeypadText Entry Quick Reference Messaging Messaging MenuSend Messages Enter Message Recipients Save Messages to DraftsComplete Messages in Drafts Use Auto TextAttaching Files to Messages Preview MessagesManage Received Messages Reply to Text MessagesReply to Multimedia Messages with Auto Retrieve Reply to Multimedia Messages with PromptReply to all Recipients Reply with a Copy of the MessageCall a Number in a Message Save Received MessagesConfigure your Voicemail Use VoicemailHandle Sent Messages Check your VoicemailMessage Settings Review Virgin AlertsErase Messages Check Message Count Erase All MessagesContacts Contacts MenuAccess Contacts Add ContactsUse Contacts Customize ContactsAssign Ringtones to Contacts Assign Message Tones to ContactsAssign Pictures to Contacts Add a Prefix to Phone NumbersErase Contacts Contact GroupsSpeed Dial List Enable Voice Dial Tags Voice Dial ListView Phone Number Clear Speed Dial NumbersWork with Call Lists Recent callsRecent calls Menu Work with Call Timers Erase Call List RecordsMedia Player Media Player MenuMy music Use Media Player to play and manage media filesPlaylists All songsArtists AlbumsMedia Player Settings Enable Repeat allEnable Shuffle GenresEnable Bluetooth Headset Set Auto Off DurationMy Account Check your Account BalanceTop-Up your Account Top-Up with a Top-Up CardFor More Information Access VirginXL VirginXLNavigate VirginXL End a VirginXL SessionMy Stuff My Stuff MenuMy ringtones Download a RingtoneMy themes My graphicsMy games My other stuff Media File OptionsUse the Zoom View a SlideshowErase a Single File Erase All Files in a FolderCamera Setting Options PicturesCamera Tips Take a PictureOther Camera Options 12 Web Surf the WebSearch the Web Launch Connect Go to MySpaceTools & Settings Tools & Settings MenuTools Tools MenuVoice memo CalendarRecord Voice Memos Play Voice MemosFrom View all events, select Options View EventsModify Events Scheduler Settings Erase EventsAlarm clock Set an AlarmSet the Quick Alarm Use Tip CalculatorUse Timer World clockUse Stopwatch Set World ClockMemopad BluetoothEnable Bluetooth Use Bluetooth Devices Pair with a DeviceGraphics Change Bluetooth SettingsDisplay Set Main Menu View Set ThemeSet My Banner Set LanguageSounds Convenience Call Contact using Fast Find Enable Frequent ListAuto keyguard Hold callCall options Set Expert Mode Set Display ResultsSet Digit Lengths Voice answerSecurity Messaging NetworkEnable Power backlighting Set Headset SoundsConnect to TTY Device Connect to Hearing Aid DevicePhone info Check your Phone NumberCheck your Phone Memory View Build InformationVoice Commands Call a ContactCall a Number Use a ShortcutPlay a Playlist Find a ContactQualified Service Phone Accessories Become a Product EvaluatorGetting Help Customer SupportConsumer Limited Warranty Page Call logs, see call lists call timers IndexTouch dialing Calls AnsweringIncoming calls, 33 installing, 1, 3 Internet Contacts listGames downloading, 44 playing Graphics Groups addingPlaylists Adding songs, 36 creating, 36 erasing, 36 playing Digit lengths, 65 editing Recording, 52 voicemail