Belgacom 310 manual Placing a Call on Hold To put a call on hold While on a call

3Placing a Call on Hold To put a call on hold - While on a call -

∙Press the HOLD key

∙The LED of the HOLD key will light

∙Internal dial tone will be heard. The display clears.

The call has been put on exclusive hold; it can only be retrieved from the extension that held it.

Held calls can be retrieved by -

∙Pressing the HOLD key To toggle between held calls –

If there is more than one held call, pressing the Hold key retrieves the first call held. To replace the first call in hold and return to the second call, press the HOLD key twice. This operation can be repeated to toggle between the calls

Abandoning a call in Hold

If the telephone returns to idle when there is a call on hold, the held call will ring back to the extension.

4

Transferring a Call

To transfer a call -

1

8

∙

Press the Hold key to place the existing call

on hold

∙ Dial the extension or the external number to

receive the transferred call, e.g. extension 18

E

x

t

n

1

8

For an Unannounced internal transfer -

∙

Upon hearing internal ringing tone, replace

C

a

l

l

T

r

a

n

s

f

e

r

r

e

d

handset

∙ The held call will start ringing extension 18

C

a

l l

T

r

a

n

s

f e r r

e

d

For an Announced internal or external transfer -

∙ Wait for the called party to answer

∙

Announce the transfer

∙

Replace handset

5

Parking a Call

∙

The held call is now transferred

A call can be parked and retrieved later at any extension.

Ca l l Pa r k e d

To retrieve a Parked call

To park the current call -

∙Dial *74

The call is now parked and can be retrieved from any other telephone connected to the system.

To retrieve the call from any telephone on the system, (e.g. analogue/S- Bus/Operafone), dial *75 followed by the number of the extension that parked the call.

Doc Ref: DM-868 Rev: 1