Troubleshooting and FAQs
Problem | Solution |
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No incoming ring or | Check the ring volume settings under Sound Profiles. |
alarm tone. |
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No key tones when | Check the keypad tone settings in the current |
pressing keys. | sound profile. |
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How do I extend the incoming | This is not a phone setting. Contact your service provider |
ring time? | for more information on extending the ring time. |
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A phone number cannot | Check for network coverage. |
be dialed. | Check whether any call restrictions are set. |
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Short messages cannot be | Check Menu > Messaging > Settings > Text msg. |
sent or received. | setting > SMS center number. Contact your service |
| provider for more information. |
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MMS messages cannot be | Your subscription does not include data services. Contact |
sent or received. | your service provider for more information. |
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How do I turn off | The # Key is used to toggle between different text |
Predictive Text? | entry modes. |
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The battery discharges | Possible network coverage issue. Check the signal |
quickly. | strength. With only 1 or 2 bars, the battery has to work |
| harder to maintain contact with the network. Limit multi- |
| media and Bluetooth usage to save power. The battery |
| may be worn out and need to be replaced. |
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| Troubleshooting and FAQs |
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Problem | Solution | ||
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I cannot charge the phone. | Confirm that the charger is inserted correctly. | ||
| Remove the battery, clean the contacts, and check that | ||
| it is inserted correctly. The battery may be worn out and | ||
| need to be replaced. | ||
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How do I enter text in | From the Recipient field, press down on the Navigation | ||
an SMS? | Key to move into the Text field. Use Predictive text or abc | ||
| mode to manually type the words. | ||
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How do I change the ringtone? | Edit the current sound profile and select a new tune in | ||
| the Audio folder. | ||
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The phone turns off after | The phone is charging in the off state. Hold the Power/ | ||
charging. | End Key to turn the phone on or charge it in the on state. | ||
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The phone turns on | An alarm or calendar event will automatically turn the | ||
automatically. | phone on. | ||
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My phone is not able | Enable Bluetooth and set Discoverable to On. | ||
to connect to other | Possible compatibility issues. Manufacturers | ||
Bluetooth devices. | |||
incorporate different Bluetooth profiles and not all | |||
| functionality is supported. | ||
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How do I transfer pictures via | This is not supported due to different Bluetooth profiles. | ||
Bluetooth to a photo printer |
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(e.g., Kodak)? |
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