Samsung GT-I5500M Troubleshooting, Your device displays Service unavailable or Network error

Page 89

Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

 

When the device lock feature is

Password

enabled, you must enter the password

 

you set for the device.

 

When using the device for the first

 

time or when the PIN requirement

PIN

is enabled, you must enter the PIN

supplied with the SIM card. You can

 

 

disable this feature by using the Lock

 

SIM card menu.

Code

Try this to solve the problem:

 

Your SIM card is blocked, usually as a

PUK

result of entering your PIN incorrectly

several times. You must enter the PUK

 

 

supplied by your service provider.

 

When you access a menu requiring

PIN2

the PIN2, you must enter the PIN2

supplied with the SIM card. For details,

 

 

contact your service provider.

 

 

Your device displays "Service unavailable" or "Network error"

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

•You cannot access some options without a subscription. Contact your service provider for more details.

88Troubleshooting

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Contents To install Kies PC Sync GT-I5500M Instructional icons Using this manualCopyright information Represents the Power/End keyUsing this manual Contents Entertainment Communication Personal informationWeb Tools SettingsConnectivity Index Troubleshooting Safety and usage information WarrantyUnpack Install the SIM card and batteryAssembling Be careful not to damage your fingernails when you Select Power off to turn it off Remove the back coverInsert the SIM card Coloured contacts facing downInsert the battery Replace the back cover Charge the batteryDevice ››Charge with the travel adapterMultifunction jack Outlet››Charge with the PC data cable Insert a memory card optionalLocks in place ››Remove the memory cardFacing down ››Format the memory card Attach a hand strap optionalSelect Unmount SD card Cover loss of data resulting user actionsTurn your device on and off Getting started››Device layout To turn off your device››Keys ››Indicator icons Current time Use the touch screen Get to know the idle screen Lock or unlock the touch screen and keys››Add items to the idle screen Idle mode, press → Add››Use shortcuts panel ››Move items on the idle screenTo access your device’s applications Access applicationsIdle mode, press → Edit SelectCustomize your device ››Activate animation for switching windows ››Switch to the silent mode››Adjust the brightness of the display ››Change your ringtone››Lock your SIM or Usim card ››Set an unlock patternPattern Lock → Lock SIM card››Change the keyboard type ››Enter text using the Swype keyboardEnter text ››Enter text using the Samsung keypad ››Copy and paste text ››Search for an application ››Uninstall an applicationDownload applications from Android Market Settings → Accounts & sync ››Set up a server accountDownload files from the web Synchronize data››Synchronize data manually ››Activate automatic sync››Make and answer a call CommunicationCalling ››Use options during a call ››Use the headsetTap and hold 0 to insert the + character To dial the number››View and dial missed calls ››Use additional features››View call logs Messages››Send a text message Messaging → New message››View a text or multimedia message ››Send a multimedia message→ Insert smiley Messaging››Listen to voice mail messages Gmail››Send an email message Then tap and holdFrom the message view, use the following options ››Organize email by labelsTo mute the message, press → More → Mute To report the message as a spam, press → More → Report spam→ Compose ››Set up an email accountTap Next Press → Add friend Talk››Add friends to your friend list Chats ››Start a chatSmiley Camera Entertainment››Capture a photo CameraView the photo or video you captured last Storage location Change the shooting mode››Capture a panoramic photo ››Capture a series of photos→ Continuous → Panorama→ Smile shot ››Capture a photo in Smile shot mode››Customize camera settings Setting Function Guidelines → to accessImage Setting Function Using your phoneReset Setting Function Shutter soundSelect to switch to the camcorder ››Capture a videoView the photo or video you capture last ››Customize camcorder settingsNumber Function Change the recording mode for ››Supported file formats GalleryGallery ››View a photo››Play a video ››Share images or videos Music››Add music files to your device ››Play musicSkip forward Scan forward in a file tap and hold ››Create a playlistSelect a category → a music file → Add to playlist → New››Customize music player settings ››Use the party shuffle featureFM Radio ››Listen to the FM radioFM radio scans and saves available stations automatically ››Save a radio station automaticallyControl the FM radio with the following keys Select Scan → a scanning option››Customize FM radio settings ››Import or export contacts Contacts››Create a contact ››Create your namecard ››Find a contact››Set a speed dial number ››Retrieve contacts from your community accounts Calendar››Create a group of contacts ››Copy contacts››Create an event ››Stop an event alarm››View events Calendar››Create a memo Memo››View memos MemoWeb Learn to access and bookmark your favourite web pagesInternet ››Browse web pagesWindow ››Bookmark your favourite web pages››Open multiple pages Maps Samsung AppsLayar ››Search the map ››Change the map view››Find your location ››Search for a specific location››Watch videos YouTube››Share videos MarketTap and hold a video Select ShareSearch for a file and download it to the device. p ››Turn on the Bluetooth wireless feature BluetoothSettings → Wireless & networks Connectivity››Send data using the Bluetooth wireless feature ››Find and pair with other Bluetooth- enabled devices››Receive data using the Bluetooth Wireless feature››Activate the Wlan feature Wi-FiSelect a network under Wi-Fi networks ››Find and connect to a WlanAdd Wi-Fi network ››Customize Dlna settings for sharing media filesAllShare ››Add a Wlan manuallySelect Add to playlist ››Play your files on another DLNA- enabled deviceMy phone ››Play files of one device on the other deviceContains media files Select a media category and a file››Stop an alarm ››Set a new alarmTools ClockMy Files ››Delete an alarmCalculator Write and Go Update statusMessage SaveWireless & networks SettingsAccess the Settings menu ››VPN settings Call settings››Voicemail service Customize the settings for calling features››Additional settings ››Voicemail settingsSound & display ››DTMF TonesBrightness Set the brightness of the display Location & securityDevelopment Set up SIM card lockApplications Privacy Accounts & syncLanguage & keyboard Search››Select locale ››Swype››Samsung keypad Enable tip indicator Activate the indicator for quick helpText-to-speech AccessibilityTutorial Learn how to enter text with the Samsung keypad About phone Date & timeSIM card menu TroubleshootingYour device displays Service unavailable or Network error Touch screen responds slowly or improperly Your device freezes or has fatal errorsCalls are being dropped When dialing from contacts, the call is not connectedOutgoing calls are not connected Incoming calls are not connectedYour device is hot to the touch Battery does not charge properly or the device turns offError messages appear when launching the camera Error messages appear when opening music files Error messages appear when launching the FM radioAnother Bluetooth device is not located Keep your device away from small children and pets Install mobile devices and equipment with cautionProtect your hearing Handle and dispose of batteries and chargers with careReduce the risk of repetitive motion injuries Avoid interference with pacemakersTurn off the device in potentially explosive environments Use only Samsung-approved accessories Follow all safety warnings and regulationsDo not use the device if the screen is cracked or broken Drive safely at all timesAvoid interference with other electronic devices Protect the device, batteries and chargers from damageHandle your device carefully and sensibly Allow only qualified personnel to service your device Signal strengthEnsure maximum battery and charger life Understand how your phone operatesCorrect disposal of this product Ensure access to emergency servicesSpecific Absorption Rate SAR Radio frequency safetyHead 0.64 W/kg Head 0.53 W/kg Body-worn 0.71 W/kg GSMWcdma Head 0.36 W/lg Head 1.26 W/kg Body-worn 0.34 W/kgPhone Year Batteries Leather Case Days Holster Warranty››Standard Limited Warranty Merchantability of the Product or ITS Fitness Warranty Samsung Electronics Canada, Inc Warranty Index Bluetooth activating 69 finding and pairing with devices Bluetooth  DLNA  WLAN  Google  See web browserWith web accounts  Sending text  Setting email accounts Search  Watching videos  Locking 
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