True Fitness CS550 manual Basic Treadmill Troubleshooting Guide

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CHAPTER 6: TROUBLESHOOTING

BASIC TREADMILL TROUBLESHOOTING GUIDE

The following are common questions that are asked. For all other inquiries we would ask that you call your local dealer/service provider in your area for support.

Q. What does it mean when my panel displays no lights?

A. Check the following:

Verify you are receiving power to your outlet by using an alternative device.

It could mean that your unit is not plugged in.

You will need to check the toggle switch on the front base of the unit to make sure it is in the ON position.

You can check to see if your circuit breaker switch on your unit has been tripped. If so, you can reset it and the lights should reappear on your display. If it will not reset, you will need to call your local dealer or service provider to set up a service call.

Q. The display shows an error code or has odd characters.

A.If your display has any error messages on it TRUE Fitness recommends that you contact your local dealer or service provider to arrange a service call. The error codes are there for your protection and we do not recommend that you continue using the unit without consulting a professional.

Q.Is there any maintenance that I need to do to my treadmill?

A.TRUE Fitness encourages our customers to set themselves up with a preventative maintenance contract. These can be provided through your dealer or local service provider.

Q.How do I arrange for a service or preventative maintenance appointment?

A.TRUE Fitness recommends that you gather both serial numbers (from console and base), model number, and a brief description of the reason for the request before contacting anyone. Once that information has been gathered you may contact your selling dealer or local service company to set an appointment. (If you are not familiar with who is in your area, you may visit our website at www.truefitness.com and use our dealer locator to obtain the contact information for the closest dealer in your area.)

You may also contact TRUE Fitness’ customer support team by calling 800.883.8783 or e-mailing us at info@ truefitness.com Monday – Friday during normal business hours with any further questions or comments.

truefitness.com / 800.426.6570 / 1.636.272.7100

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Contents Page Page Table of Contents Safety Instructions Safety InstructionsSafety Instructions Important Safety InstructionsSafety Instructions Grounding Instructions Power Requirements for Products Treadmill Overview Treadmill OverviewDisplay Console Display Console Display Console OptionsLCD with Touchscreen Use keypad to enter personal data such as age and weight Touchscreen Sample SCREENS- Data Displays Data EntryTouchscreen Sample Screen Media DisplayCustom LCD Programming & Operation Programming Operation Programming & Operation 15 TouchscreenFitness Tests Programming & Operation 11 Custom LCD Programming Operation Care & Maintenance Care & Maintenance Care & MaintenanceTroubleshooting Troubleshooting Basic Treadmill Troubleshooting GuideAdditional Information Additional Information Additional Information Additional Information Additional Information Additional Information Hours of Operation 830 A.M. 500 P.M. CST