Altec Lansing 2100 manual Symptom Possible Problem Solution, For Customer Service

TROUBLESHOOTINGTIPS

SYMPTOM	POSSIBLE PROBLEM	SOLUTION
All LEDs	Power is not turned on	Press Power On button on the System Controller.
are unlit
	AC cord is not connected to wall outlet	Verify the AC line cord from the back of the Subwoofer is plugged
		into the wall outlet.
	Surge suppressor (if used) is not powered on	If the AC line cord is plugged into a surge suppressor, make sure
		the surge suppressor is switched on.
	System Controller is not connected to the Subwoofer	Connect System Controller to Subwoofer.
	Wall outlet not functioning	Plug another device into the wall outlet (same jack) to insure it is
		functioning.
No sound from	Power is not turned on	Verify the AC line cord from the back of the Subwoofer is plugged
		into the wall outlet.
any speakers
		Verify the Power On switch has been pressed (LED is illuminated).
	Volume setting is too low	Turn the rotary knob to the right to raise the system Master
		Volume.
		Check volume level on computer sound card or alternate audio
		source device and set at mid level.
	Audio cable is not connected to audio source	Connect audio cable from audio source, check plug connections on
		both subwoofer and source. Make sure these signal cables are
		inserted firmly into the correct jacks.
	Audio cable connected to wrong output on audio	Make sure that the lime green 3.5 mm stereo jack is connected to
	source	the line-out jack of the audio source; make sure it is fully inserted.
		Test the speakers on another audio device. Remove the audio
No sound from	Problem with audio source device	cable from the audio source device and connect it to the line-out
Subwoofer		on another audio device or the headphone jack of another audio
		source device.
		If your model has a Subwoofer Volume control, try adjusting it to
		increase the Subwoofer volume. If your model offers a Bass
	Subwoofer volume is too low	Selector function on the System Controller, adjust Select Bass
		function and raise volume level.
		If listening to .WAV files over a computer sound card connection,
		try listening to a CD on your computer CD or DVD player. .WAV
	Sound source has very little low frequency content	files often have little low frequency content. Try a music signal
		with more bass.
		Verify the gray DIN connector is firmly inserted into the DIN jack on
Controller does		the Subwoofer. Refer to the "Connections" section of your User's
	DIN connector not inserted in Subwoofer jack	Guide for the correct position of the arrow on the DIN plug. It is
not work
		important to insure the pins are aligned from plug to jack.
Sound is	Volume level set too high	Decrease the speaker system's master volume level.
distorted.		Adjust the Windows volume and balance controls to the center as a
	Windows volume control is set too high	starting point, then use the speaker controller to adjust the
		volume.
	Sound source is distorted	.WAV files are often of poor quality. So distortion and noise are
		easily noticed with high-powered speakers. Try a different sound
		source like a music CD.

FOR CUSTOMER SERVICE:

Call the Altec Lansing Customer Support Team at 1-800-258-3288

Support Hours: Monday to Friday: 8:00 a.m. to 12 midnight

Saturday & Sunday: 9:00 a.m. to 5:00 p.m.

United States – Eastern Standard Time

Email: csupport@alteclansing.com

For up to date information, please check our website at www.alteclansing.com

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