Troubleshooting
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”),
make sure that the problem cannot be not solved easily using the following list. | GB | |
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Problem: | Possible causes / Solutions: |
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The washing machine does not switch on.
The wash cycle does not start.
•The appliance is not plugged into the socket fully, or is not making contact.
•There is no power in the house.
•The washing machine door is not closed properly.
•The ON/OFF button has not been pressed.
•The START/PAUSE button has not been pressed.
•The water tap has not been opened.
•A delayed start has been set (see “Personalisation”).
The washing machine does not take in water (the indicator light for the first wash cycle stage flashes rapidly).
•The water inlet hose is not connected to the tap.
•The hose is bent.
•The water tap has not been opened.
•There is no water supply in the house.
•The pressure is too low.
•The START/PAUSE button has not been pressed.
The washing machine continuously takes in and drains water.
•The drain hose is not fitted at a height between 65 and 100 cm from the floor (see “Installation”).
•The free end of the hose is under water (see “Installation”).
•The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the appliance off and contact the Assistance Service. If the dwelling is on one of the upper floors of a building, there may be problems relating to water drainage, causing the washing machine to fill with water and drain continuously. Special
The washing machine does not drain or spin.
•The wash cycle does not include draining: some wash cycles require the drain phase to be started manually.
•The drain hose is bent (see “Installation”).
•The drainage duct is clogged.
The washing machine vibrates a • The drum was not unlocked correctly during installation (see “Installation”).
lot during the spin cycle. • The washing machine is not level (see “Installation”).
• The washing machine is trapped between cabinets and walls (see “Installation”).
The washing machine leaks. • The water inlet hose is not screwed on properly (see “Installation”).
•The detergent dispenser drawer is blocked (for cleaning instructions, see “Care and maintenance”).
•The drain hose is not fixed properly (see “Installation”).
The "option" indicator lights and the "start/pause" indicator light flash, while one of the "phase in progress" indicator lights and the "door locked" indicator light will remain lit in a fixed manner.
•Switch off the machine and unplug it, wait for approximately 1 minute and then switch it back on again.
If the problem persists, contact the Technical Assistance Service.
There is too much foam.
•The detergent is not suitable for machine washing (it should display the text “for washing machines” or “hand and machine wash”, or the like).
•Too much detergent was used.
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