Troubleshooting

Your washing machine could fail to work. Before calling for Assistance (see pages 17-18), make sure the problem can't easily be solved by consulting the following list.

Problem	Possible causes/Solution:
The washing machine won't start.	•	The appliance is not plugged into the socket, or not enough to
		make contact.
	•	There has been a power failure.
The wash cycle won't start.	•	The appliance door is not shut properly (the word DOOR is displayed).
	•	The	button has not been pressed.
	•	The START/CANCEL button has not been pressed.
	•	The water tap is not turned on.
	•	A delayed start has been set (using the Delay Start, see page 9).
The washing machine fails to load	•	The water inlet hose is not connected to the tap.
water (The wording H2O is	•	The hose is bent.
displayed).	•	The water tap is not turned on.
	•	There is a water shortage.
	•	The water pressure is insufficient.
	•	The START/CANCEL button has not been pressed.
The washing machine continuously	•	The drain hose is not fitted between 65 and 100 cm from the floor (see page 3).
loads and unloads water.	•	The free end of the hose is underwater (see page 3).
	•	The wall drainage system doesn't have a breather pipe.
	If the problem persists even after these checks, turn off the water tap, switch
	the appliance off and call for Assistance. If the dwelling is on one of the upper
	floors of a building, there may be drain trap problems causing the washing
	machine to load and unload water continuously. In order to avoid such an
	inconvenience, special anti-drain trap valves are available in shops.
The washing machine does not	•	The programme does not foresee the draining: some programmes
drain or spin.		require enabling the draining manually (see page 8).
	•	The Easy iron option is enabled: to complete the programme, press
		the START/CANCEL button (see page 9).
	•	The drain hose is bent (see page 3).
	•	The drain duct is clogged.

The washing machine vibrates too • When the machine is installed, the locking screws for the oscillating

much during the spin cycle.assembly are still in place. Remove the screws (see page 2).

•The washing machine is not level (see page 2).

•The washing machine is closed in between furniture cabinets and the wall (see page 2).

Installation Description Programmes Detergents Precautions

The washing machine leaks.

The machine is locked and the display flashes, indicating an error code (e.g. F-01, F-..).

There is too much foam.

•The water inlet hose is not screwed on correctly (see page 2).

•The detergent dispenser is obstructed.

•The drain hose is not secured properly (see page 3).

•This means there is a problem with the machine. Before calling Assistance, please follow the set of instructions below:

1.Switch off the machine;

2.Remove the plug connecting the appliance to the mains supply and wait for at least 40 seconds.;

3.Place the plug back into the socket;

4.Switch on the machine;

5.If the problem is still evident after this process has been carried out, contact Assistance.

•The detergent is not suitable for machine washing (it should bear the definition "for washing machines" or "hand and machine wash", or the like).

•You used too much detergent.

Care Troubleshooting Service

Troubleshooting

Problem

Possible causes/Solution: