Safety Instructions
Operating Instructions
Troubleshooting Tips
Consumer Support
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages, 
or visit www.Hotpoint.com. You may not need to call for service.
WATER | Possible Causes | What To Do |
Too many suds | Type of detergent | • Switch to a lower sudsing detergent brand and follow |
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| instructions on package. |
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| Very soft water | • Try less detergent. |
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| Too much detergent | • Measure your detergent carefully. Use less soap if you |
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| have soft water, a smaller load, or a lightly soiled load. |
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Water leaks | Fill hoses or drain hose is | • Make sure hose connections are tight at faucets and |
| improperly connected | rubber washers are installed. Make sure end of drain |
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| hose is correctly inserted in and secured to drain facility. |
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| Household drain may | • Check household plumbing. You may need to call |
| be clogged | a plumber. |
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| Constant water pressure | • Tighten hoses at the faucets and turn the water off after |
| to the fill hoses at the | each use. |
| water source | • Check condition of the fill hoses; they should be |
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| replaced every 5 years. |
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| Using too much detergent | • Use less detergent. Use less soap if you have soft water, |
| in washer | a smaller load, or a lightly soiled load. |
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Water temperature | Cooler water temperatures | • New laundry detergents have been formulated to work |
seems incorrect | provide improved energy | with cooler water temperatures without affecting wash |
| efficiency | performance. |
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| Control is not set properly | • Check water temperature control (on some models) or |
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| Cycle knob and adjust. |
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| Water supply is turned off | • Turn both hot and cold faucets fully on and make sure |
| or improperly connected | hoses are connected to correct faucets. |
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| Water valve screens are | • Turn off the water source and remove the water |
| stopped up | connection hoses from the upper back of the washer. |
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| Use a brush or toothpick to clean the screens in the |
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| machine. Reconnect the hoses and turn the water back on. |
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| House water heater is | • Make sure house water heater is delivering water at |
| not set properly | |
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Water won’t drain | Drain hose is kinked or | • Straighten drain hose and make sure washer is not |
| improperly connected | sitting on it. |
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| • Top of drain outlet should be less than 8 ft. (2.5 m) |
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| above floor. |
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