Investigating malfunctions

What might be the cause of…

Defects you can remedy yourself

MALFUNCTION		CAUSE	REMEDY
1.	Does not work on any	Plug not in socket.	Plug it in.
programme		Not switched on.	Switch on.
		Power failure.	Check.
		Fuse blown.	Check.
		Door open.	Close door.
2.	Does not fill with water	See cause 1.	Check.
		Tap turned off.	Turn on tap.
		Programme selector not correctly positioned.	Position programme selector correctly.
		Fill hoses are kinked	Straighten fill hoses
3.	Water does not drain away	Kink in discharge hose.	Straighten discharge hose.
		Foreign bodies in filter	Examine filter (see pages 24-25)
		House drain is blocked	Clean drain
4.	Water on floor around the	Leaking gasket between tap and water inlet	Replace gasket and tighten hose and tap
washing machine		hose.	well.
		House drain is blocked	Clean drain
		Soap drawer blocked with soap residues	Clean soap drawer
5.	Does not spin	Water has not yet drained away.	Wait a few minutes for machine to empty.
		"No spin" selected (certain models only).	Reset button or turn "no spin" knob.
6.	Machine vibrates a lot	Washing machine not completely level.	Adjust the special adjustable feet.
during spin		Transit brackets not removed yet.	Remove transit brackets.
		Load not distributed evenly.	Rearrange the laundry evenly.
7.	Door will not open	Two minutes have not elapsed since the	Wait two minutes.
		programme finished.
8.	Display reads error	–	Call service.
0, 1, 5, 7, 8,9		–
9.	Display reads error 2	No water fill.	Check water supplies are on.
10. Display reads error 3		No pump out.	Check drain is clear.
			Check drain hose is not kinked.
11. Display reads		Machine overfilled with water.	Turn off water supply to machine.
	error 4		Call service.

The machine makes a different noise when spinning! This is because it has a brush motor for better performance.

Only a small level of water can be seen in the drum! This is because new machines do not use much water, yet achieve the same standard of washing and rinsing.

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