Russell Hobbs RH1250(TB)(TW)(RTG)(RTS) Trouble shooting, Fault Possible cause Removing methods

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Trouble shooting

All repairs to your machine should be carried out by a qualified engineer or by an appointed engineer from Product Care, (0845 208 8750).

Before contacting a qualified engineer or Product Care, please see if the problem your machine has developed can be solved with the help of the below:

Fault

Possible cause

Removing methods

 

Discharging hose is clogged or twisted.

Check the discharging hose, then either clean or

 

untwist.

Your machine does not

 

 

 

Pump filter clogged.

Clean the pump filter.

discharge water.

Laundry settled in the machine

Spread your laundry in the machine evenly.

 

 

unevenly.

 

 

 

 

 

 

The feet of your machine have not

Adjust the feet on your machine.

 

been adjusted.

 

 

 

 

 

 

Transportation screws have not been

Remove transportation screws

 

removed

 

 

 

 

 

Your machine vibrates.

Less amount of laundry in the

This will not block operation of your machine.

appliance.

 

 

 

 

 

 

Your machine is overloaded with

Do not put in laundry more than the amount

 

recommended and settle the laundry in the machine

 

laundry or laundry settled unevenly.

 

evenly.

 

 

 

 

 

 

Your machine rests on a hard surface.

Prevent your machine from resting on hard surfaces.

 

 

 

 

It is not plugged in.

Plug machine in.

 

Fuse blown.

Replace the fuse.

 

Electricity cut-off.

Check mains power.

Your machine does not

Start/pause button not pressed.

Press on start/pause button.

start.

 

 

Programme dial ‘stop’ position.

Switch the programme dial to the desired position.

 

 

 

 

 

The machine door is not completely

Close the machine door.

 

closed.

 

 

 

 

 

 

Water tap is turned off.

Turn your faucet on.

 

Water inlet hose may be twisted.

Check water inlet hose and untwist.

Your machine does not

 

 

Water inlet hose clogged.

Clean water inlet hose filters.

intake water.

Valve inlet filter clogged.

Clean the valve inlet filters.

 

 

The machine door is not completely

Close the machine door.

 

closed.

 

 

 

 

 

For Customer Services & Spare Parts please call 0845 208 8750

Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm or visit

us at www.productcareuk.com

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Contents 7KG 1200 Spin Speed Washing Machine Contents Safety Instructions Important note Before using the appliance Before using the appliance Installation Location of the Washing Machine Electrical connection WaterInstallation Water drainage Preparing clothes for washing How to useLoading clothes for washing Linen Bathrobe Duvet/quilt cover Adding detergent Adding fabric softenerDetergent drawer Program dial How to use Before Use Half Load Detection Twinjet systemWashing procedure & program selection Programmme tableAuxiliary functions Spin speed Temperature Pre WashRapid wash Easy IronDelay Anti allergy Adding/Removing Laundry Child LockCancelling a Programme Programme EndWater cut off / Low Mains Pressure Blocked pump filterError Messages Trouble code Possible fault What to doInterior MaintenanceCleaning your Washing Machine Exterior To winterize washerCleaning the water inlet filter Non-use or vacation careCleaning the drain filter Be careful when draining if the water is hotCleaning the detergent case Stain removal rules Removing stainsStain removal guide Trouble shooting Fault Possible cause Removing methodsPress the Start/pause button. To eliminate foam Specification SpecificationConnection to the mains supply GREEN/YELLOW Earth Blue Neutral Brown LiveSpare parts Spare partsOther Call 0845 208 Revision