John Lewis Troubleshooting Tips for Your JLWM1407 Washer

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Something Not Working

Please carry out the following checks before contacting your local Service Force agent.

IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

During machine operation it is possible that the red Start/Pause pilot light flashes, one of the following alarm codes appears on the display and some acoustic signals sound to indicate that the machine is not working:

-E10 : problem with the water supply

-E20 : problem with water draining

-E40 : door open

Once the problem has been eliminated, press the “Start/Pause” button to restart the programme. If after all checks, the problem persists, contact your local Service Force Centre.

 

Symptom

 

Solution

 

 

 

 

 

The machine does not start

 

The door has not been closed. (E40 )

 

 

 

 

The plug is not properly inserted in the power socket.

 

 

 

 

There is no supply at the socket.

 

 

 

 

The main fuse or the fuse in the plug has blown.

 

 

 

 

The «Start/Pause» button has not been depressed.

 

 

 

 

The «Delay start» option has been selected.

 

 

 

 

The «Child lock» option has been enabled.

 

 

 

 

 

 

 

 

The machine does not fill

 

The water tap is closed. (E10 )

 

 

 

 

The filter in the inlet hose is blocked. (E10 )

 

 

 

 

The inlet hose may be squashed or kinked. (E10 )

 

 

 

 

The door has not been closed. (E40 )

 

 

 

 

 

 

 

 

The machine fills then empties

 

The end of the drain hose is too low.

 

 

immediately

 

The end of the drain hose is submerged in water.

 

 

 

 

There is no vent in the end of the drain hose.

 

 

 

 

 

 

 

 

The machine does not empty

 

The drain hose may be squashed or kinked. (E20)

 

 

and/or does not spin

 

The “rinse hold” option has been selected.

 

 

 

 

The drain pump may be blocked. (E20)

 

 

 

 

The “None” option has been selected

 

 

 

 

The drainage system pipes are blocked.

 

 

 

 

The programme “Soak”, which ends with water left in the tub, has

 

 

 

 

 

been selected .

 

 

 

 

 

 

 

 

There is water on the floor

 

Too much detergent or unsuitable detergent has been used (creates

 

 

 

 

 

too much foam).

 

 

 

 

Check whether there are any leaks from the inlet hose fittings. It is not

 

 

 

 

 

always easy to see this as the water runs down the hose; check to see

 

 

 

 

 

if it is damp.

 

 

 

 

The drain hose may be damaged or not securely positioned.

 

 

 

 

The cap on the emergency emptying hose has not been replaced after

 

 

 

 

 

cleaning the filter.

 

 

 

 

 

 

 

 

Unsatisfactory washing results

 

Too little detergent or unsuitable detergent has been used. An

 

 

 

 

 

insufficient amount of detergent leaves the laundry looking grey and

 

 

 

 

 

causes lime scale to form.

 

 

 

 

Stubborn stains have not been treated prior to washing

 

 

 

 

The correct wash programme/temperature has not been selected.

 

 

 

 

Too much laundry has been placed in the drum.

 

 

 

 

 

 

 

 

The green Start/Pause light

 

The energy save system is enabled. Press the Start/Pause button to

 

 

flashes and the display seems off

 

 

switch the appliance on.

 

 

 

 

 

 

 

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Contents Jlwm Spin washing machine Use InstallationChild Safety Ecological hints Maintenance and Cleaning ServiceMaterials marked with the symbol are recyclable Environmental InformationContents Detergent dispenser drawer Child safety featureDescription of the Appliance Prewash Main wash Fabric softenerInstallation Technical SpecificationsPositioning Installation on a Suspended FloorUnpacking Water drainage PlumbingWater inlet Appliance must be connected to a cold water supplyLevelling Onto a sink outlet spigotInterest of the environment Blue- Neutral Brown- Live Electrical connectionPermanent connection Spin button Control PanelDetergent dispenser drawer Programme selector dial Spin speedIntensive button Programme options buttonsPrewash / Rinse hold / Stain button Extra rinse buttonFollowing pieces of information are shown on the display Display Wash timeStart/Pause button Selecting the delayed start Delay start buttonAcoustic Signal Cancelling the delayed startProgramme information Compartment markedMeasure out the detergent Switch the machine onLoad the laundry Measure out the fabric softenerSelect the spin speed or None option Select the Delay startHow to change an option or a programme during its cycle Select the desired optionsLeave the door ajar in order to air the washing machine How to interrupt a programmeEnd of programme Sheet Hints & Tips on Washing1000g = 1 kg Bath robeWash Care Symbols Important NotesWashing programmes Description Off / ResetProgramme Consumptions SoakMaintenance and Cleaning Remove any objects from the pump impeller by rotating it Cleaning the water inlet filterEmergency emptying out Screw the pump cover fully Close the pump doorSomething Not Working Door will not open Machine vibrates whenSpinning Light has gone out132 973 11/07