Troubleshooting
Problems and solutions
The washing machine will not start
•Make sure the door is firmly closed.
•Make sure the washing machine is plugged in.
•Make sure the water source faucet is turned on.
•Make sure to press the Start/Pause button.
No water or insufficient water supply
•Make sure the water source faucet is turned on.
•Make sure the water source hose is not frozen.
•Make sure the water intake hose is not bent.
•Make sure the filter on the water intake hose is not clogged.
Detergent remains in the detergent drawer after the wash program is complete
•Make sure the washing machine is running with sufficient water pressure.
•Put the detergents in the inner parts of the detergent drawer(away from the outside edges).
Washing machine vibrates or is too noisy
•Make sure the washing machine is set on a level surface. If the surface is not level, adjust the washing machine feet to level the appliance (see page 3).
•Make sure that the shipping bolts are removed (see page 3).
•Make sure the washing machine is not touching any other object.
•Make sure the laundry load is balanced.
The washing machine does not drain and/or spin
•Make sure the drain hose is not squashed or bent.
• Make sure the water hose mesh filter is not clogged (see page 15).
The Door Open button does not work
(B1415J, B1315J, B1215J, B1115J, B1015J, B915J, B815J)
1.Disconnect the power plug from the power supply.
2. Remove the water from the washing machine.
3. Use a screwdriver to pop off the plastic base cover. Set it aside.
4.Locate the orange plastic tab and pull forward to open the door.
Understanding error messages
Error displayed | Solution |
Close the door.
• Make sure the source water faucet is turned on.
• Check the water pressure.
•Clean the debris filter.
• Make sure the drainage hose is installed correctly. Laundry load is unbalanced; loosen any tangled laundry.
If only one item of clothing needs washing, such as a bathrobe or jeans, the final spin result might
be unsatisfactory and an "E4" error message will be shown in the display window.
•Check the end of the drain hose is too low.
(Make sure the holder of drain hose in the back is intact)
•Check the end of the drain hose is submerged in water.
Before contacting After-Sales service:
1.Try to remedy the problem (See "Troubleshooting" on this page).
2.Restart the programme to see if the fault is repeated.
3.If the malfunction persists, call
16 SAMSUNG Washing Machine Owner’s Instructions