Troubleshooting
LED light indicator does not turn on
Make sure the power adapter is securely connected to a working electrical outlet. Secondly, make sure the USB / FireWire cable is inserted correctly into the hard drive and the computer. Turn on the power switch (page 7).
Computer does not detect hard drive
Make sure the USB / FireWire cables are securely connected. If this does not work, attach another known working device and working cable into the USB / FireWire port on the computer. If your computer does not detect your known working device, the problem could be your computer's USB / FireWire port. If the port and cable both work, and the hard drive is still not detected, please contact customer support.
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