Electrolux AW 1260 S, AW 1260 W, AW 1460 W Service & Spare Parts, 0870 5, Customer Care

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Symptom

Possible causes

 

 

 

The machine vibrates when spinning

The internal packing has not been removed.

 

The machine is in contact with the wall or furniture.

 

The machine is not stable and level (check diagonally).

 

The washing load is badly distributed in the drum.

 

Maybe there is very little laundry in the drum.

The door will not open

The programme is still running.

 

The door lock has not yet released (the “door” light is still on).

 

Water in the tub: the door cannot be opened if water is present in the

 

 

tub.

 

 

 

Spinning starts late or the machine

The electronic unbalance detection device has cut in because the

does not spin

 

laundry is not evenly distributed in the drum. The laundry is

 

 

redistributed by reverse rotation of the drum. This may happen several

 

 

times before the unbalance disappears and normal spinning can resume.

 

 

If, after 10 minutes, the laundry is still not evenly distributed in the

 

 

drum, the machine will not spin. In this case, redistribute the load

 

 

manually and reselect the spin programme.

 

 

 

The machine makes an unusual

The machine is fitted with a type of motor which makes an unusual

noise

 

noise compared with other traditional motors. This new motor ensures

 

 

a softer start and more even distribution of the laundry in the drum

 

 

when spinning, as well as increased stability of the machine.

 

 

 

No water is visible in the drum

Machines based on modern technology operate very economically

 

 

using very little water without affecting performance.

 

 

 

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Tricity Bendix Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture).

5.The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.

 

Mod

 

Prod. No

P0042 BD

Ser. No

 

Customer Care

For general enquiries concerning your Tricity Bendix appliance or for further information on Tricity Bendix products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department - Tricity Bendix

Addington Way - Luton

Bedfordshire

LU4 9QQ

Tel 08705 950 950*

*calls to this number may be recorded for training purposes.

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Contents AW 1260 W AW 1260 S AW 1460 W Use InstallationChild Safety Contents Interest Environment Your New Washing MachineEcological hints Detergent dispenser drawer Child safety featureDescription of the Appliance Detergent dispenser drawer Programme Option buttons Half load buttonSpin reduction button Prewash buttonProgramme information Programme progress displayProgramme selector dial Operating Sequence Select the required programmeLoad the laundry Select spin reduction or no spin optionCancelling a programme Start the programmeInterrupting a programme At the end of the programmeMeasure out the detergent Measure out the fabric softenerStart Pause Washing Hints 1000g = 1 kgWhich detergent? Which form?Wash Care Symbols Important NotesWashing symbol Type of laundry Dial position Washing Programmes60 50 Washing symbol Type of laundryOptions Maintenance and Cleaning Cleaning the water inlet filter Emergency emptying outSomething Not Working Customer Care Service & Spare Parts0870 5 Guarantee Conditions Standard guarantee conditionsEuropean guarantee ExclusionsInstallation Instructions Technical SpecificationsPositioning Installation on a Suspended FloorUnpacking Water inlet Water drainageAppliance must be connected to a cold water supply Into a drainage standpipeLevelling Special conditionsInterest of the environment Onto a sink outlet spigotElectrical connection Permanent connectionConsumer care telephone number 08705