Troubleshooting, Problem | Hotpoint BHWD129 manual

Troubleshooting

Your Washer-dryer could fail to work. Before contacting the Technical Assistance Centre

(see “Assistance”), make sure that the problem cannot be not solved easily using the following list.	GB

Problem:

The Washer-dryer does not switch on.

The wash cycle does not start.

Possible causes / Solutions:

•The appliance is not plugged into the socket fully, or is not making contact.

•There is no power in the house.

•The Washer-dryer door is not closed properly.

•The ON/OFF button has not been pressed.

•The START/PAUSE button has not been pressed.

•The water tap has not been opened.

The Washer-dryer does not			• The water inlet hose is not connected to the tap.
take in water (the indicator			• The hose is bent.
light for the first wash cycle			• The water tap has not been opened.
stage flashes rapidly).			• There is no water supply in the house.
			• The pressure is too low.
			• The START/PAUSE button has not been pressed.
The Washer-dryer continuously			• The drain hose is not fitted at a height between 65 and 100 cm from the
takes in and drains		water.	floor (see “Installation”).
			• The free end of the hose is under water (see “Installation”).
			• The wall drainage system is not fitted with a breather pipe.
			If the problem persists even after these checks, turn off the water tap,
			switch the appliance off and contact the Assistance Service. If the
			dwelling is on one of the upper floors of a building, there may be problems
			relating to water drainage, causing the Washer-dryer to fill with water
			and drain continuously. Special anti-draining valves are available in shops
			and help to avoid this inconvenience.
The Washer-dryer does not			• The wash cycle does not include draining: some wash cycles require the
drain or spin.			drain phase to be started manually.
			• The ANTI CREASE function has been activated: To complete the wash
			cycle, press the START/PAUSE button (“Personalisation”).
			• The drain hose is bent (see “Installation”).
			• The drainage duct is clogged.
The Washer-dryer vibrates a			• The drum was not unlocked correctly during installation (see “Installation”).
lot	during the spin	cycle.	• The Washer-dryer is not level (see “Installation”).
			• The Washer-dryer is trapped between cabinets and walls (see “Installation”).
The	Washer-dryer	leaks.	• The water inlet hose is not screwed on properly (see “Installation”).
			• The detergent dispenser drawer is blocked (for cleaning instructions, see
			“Care and maintenance”).
			• The drain hose is not fixed properly (see “Installation”).

The START/PAUSE indicator light (orange) and the function indicator lights flash rapidly.

There is too much foam.

•Switch off the machine and unplug it, wait for approximately 1 minute and then switch it back on again.

If the problem persists, contact the Technical Assistance Service.

•The detergent is not suitable for machine washing (it should display the text “for Washer” or “hand and machine wash”, or the like).

•Too much detergent was used.

The washer-dryer does not dry. • The appliance is not plugged into the socket, or not enough to make contact.

•There has been a power failure.

•The appliance door is not shut properly.

•The DRYING knob is on the setting.