Troubleshooting
From time to time your machine may not operate as it should. Before calling for Assistance (see “Assistance”),
make sure that the problem cannot be resolved easily using the following list. | /* | |||
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Malfunction: | Possible causes / Solutions: |
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The | washing machine | _ | The plug has not been inserted into the electrical socket, or it has not |
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will | not switch on. |
| been inserted far enough to make contact. |
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| _ | There is no power in the house. |
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The | wash cycle | _ | The porthole door has not been shut properly. |
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does not begin. | _ | The START/PAUSE button has not been pressed. |
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| _ | The water tap has not been turned on. |
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The washing machines fails to fill with water.
_The water inlet hose is not connected to the tap.
_The hose is kinked.
_The water tap has not been turned on.
_There is no water in the house.
_The water pressure is insufficient.
_The START/PAUSE button has not been pressed.
The machine continuously fills and drains water.
The machine does not drain or spin.
_The end of the outlet hose has not been fitted at a height between 65 and 100 cm from the floor (see “Installation”).
_The free end of the hose is underwater (see “Installation”).
_If If the dwelling is on one of the upper floors of a building, there may be problems relating to water drainage, causing the washing machine to load and drain water continuously. Special
_The water drainage systemis not fitted with a breather pipe.
_The programme does not include a draining phase: some programmes require manual draining (see “Programmes and options”).
_The “Reduced Creases” option is enabled: to complete the programme,
press the START/PAUSE button (see “Programmes and options”).
_The outlet hose is bent (see “Installation”).
_The drainage duct is clogged.
The washing machine vibrates too much during the spin cycle.
_The drum was not unlocked properly when the appliance was installed (see “Installation”).
_The washing machine is not level (see “Installation”).
_The washing machine is trapped between cabinets and a wall (see “Installation”).
_The load is not balanced properly (see “Description of the machine”).
The washing machine leaks. | _ | The water inlet hose is not screwed on to the tap correctly (see “Installation”). |
| _ | The detergent dispenser drawer is blocked (for instructions on how to |
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| clean it, see “Care and maintenance”). |
| _ | The outlet hose has not been secured properly (see “Installation”). |
The icons corresponding to the “Phase in progress” flash rapidly at the same time as the ON/OFF indicator light.
There is too much foam.
The washing machine door remains locked.
_Switch off the machine and unplug the appliance; wait for approximately 1 minute then switch it on again.
If the problem persists, contact Assistance.
_The detergent is not designed for machine washing (the packaging
should state that the product is “for washing by machine”, “for washing by hand or machine” or similar).
_Too much detergent was used.
_Follow the manual unlocking procedure (see “Precautions and tips”).
If the problem persists after the above checks have been carried out, shut off the water tap, switch off the machine and contact Assistance.
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