Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Force Centre, please carry out the checks listed below.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that one of the following alarm codes appears on the display:
-E10 : problem with the water supply
-E20 : problem with water draining
-E40 : door open
Once the problem has been eliminated, press the START/PAUSE button 
to restart the programme. If after all checks, the problem persists, contact your local Service Force Centre.
Symptom | Possible causes | |
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The machine does not start | ● | The door has not been closed. (E40) |
| ● | The plug is not properly inserted in the power socket. |
| ● | There is no supply at the socket. |
| ● | The main fuse or the fuse in the plug has blown. |
| ● | The START/PAUSE button has not been depressed. |
| ● | The DELAY START option has been selected. |
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The machine does not fill | ● | The water tap is closed. (E10) |
| ● | The filter in the inlet hose is blocked. (E10) |
| ● | The inlet hose may be squashed or kinked. (E10) |
| ● | The door has not been closed. (E40) |
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The machine fills then empties | ● | The end of the drain hose is too low. |
immediately | ● | The end of the drain hose is submerged in water. |
| ● | There is no vent in the end of the drain hose. |
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The machine does not empty and/or | ● | The drain hose may be squashed or kinked. (E20) |
does not spin | ● | The NIGHT WASH option has been selected. |
| ● | The drain pump may be blocked. (E20) |
| ● | The drain hose extension, if fitted, is not correct. Follow the |
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| instructions for connecting to the waste. |
| ● | The drainage system pipes are blocked. |
| ● | The wash load is unbalanced: redistribute the clothes inside the drum to |
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| allow the machine to spin. |
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There is water on the floor | ● | Too much detergent or unsuitable detergent has been used (creates too |
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| much foam). |
| ● | Check whether there are any leaks from the inlet hose fittings. It is not |
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| always easy to see this as the water runs down the hose; check to see if |
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| it is damp. |
| ● | The drain hose may be damaged or not securely positioned. |
| ● | The detergent dispenser drawer or recess is clogged. |
| ● | The drainage system pipes are blocked. |
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Unsatisfactory washing results | ● | Too little detergent or unsuitable detergent has been used. An |
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| insufficient amount of detergent leaves the laundry looking grey and |
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| causes lime scale to form. |
| ● | Stubborn stains have not been treated prior to washing |
| ● | The correct wash programme/temperature has not been selected. |
| ● | Too much laundry has been placed in the drum. |
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