Symptom | Possible causes | |
|
|
|
The door will not open | ● | The programme is still running. |
| ● | The door lock has not yet released. |
| ● | Water in the tub: the door cannot be opened if water is present in the |
|
| tub. |
|
|
|
Spinning starts late or the machine | ● | The electronic unbalance detection device has cut in because the |
does not spin |
| laundry is not evenly distributed in the drum. The laundry is |
|
| redistributed by reverse rotation of the drum. This may happen several |
|
| times before the unbalance disappears and normal spinning can resume. |
|
| If, after 10 minutes, the laundry is still not evenly distributed in the |
|
| drum, the machine will not spin. In this case, redistribute the load |
|
| manually and reselect the spin programme. |
|
|
|
The machine makes an unusual | ● | The machine is fitted with a type of motor which makes an unusual |
noise |
| noise compared with other traditional motors. This new motor ensures |
|
| a softer start and more even distribution of the laundry in the drum |
|
| when spinning, as well as increased stability of the machine. |
|
|
|
No water is visible in the drum | ● | Machines based on modern technology operate very economically |
|
| using very little water without affecting performance. |
|
|
|
Service & Spare Parts 
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
| Mod |
| Prod. No |
P0042 BD | Ser. No |
|
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The model and serial number of the appliance (found on the rating plate - see picture)
5.The purchase date.
Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.
Customer Care Department
For general enquiries concerning your Zanussi Electrolux appliance or for further information on Zanussi Electrolux products, please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.zanussi.co.uk
Customer Care Department
Zanussi Electrolux
Slough
Berkshire
SL1 1DZ
Tel 08705 727727*
*calls to this number may be recorded for training purposes.
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