Something Not Working, Service & Spare Parts

Something Not Working

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.

IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

Symptom		Possible causes

The tumble dryer does not start	■	The door has not been closed.
	■	The plug is not properly inserted in the power
		socket.
	■	There is no current at the socket
	■	The main fuse or the fuse in the plug has blown.
	■	The programme selector dial is incorrectly
		positioned.
	■	The START button has not been depressed.

Drying takes too long or laundry is not	■	The laundry has not been spun properly.
dry enough.	■	The filter is clogged up.
	■	The room temperature is too high.
	■	Has the correct drying time or programme been
		chosen?
	■	There is too much laundry inside the appliance.
	■	The dryer is not correctly installed.

If after the above checks, there is still a fault, call your local Zanussi Service Force Centre.

Service & Spare Parts

If you require an engineer or wish to purchase spare parts contact your local Zanussi Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be routed to the Service Centre covering your post code area.

Further information can be found in the accompanying customer care booklet and also in your telephone directory under “Z”.

When you call the Service Force Centre please make sure you give the model and serial number of the appliance.

This information can be found on the rating plate (see picture) or on the guarantee card.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

Customer Care

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Zanussi

Zanussi House

Hambridge Road

Newbury
Berkshire
RG14 5EP
Tel 01635 521313
Mod. ...
Prod. No
P0307	Ser. No
P0307