TROUBLESHOOTING
Troubleshooting
English
What appears to be a malfunction may not always be so. Please go through the following list before requesting service.
Symptom | Possible cause | Remedy | |
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Power does not come on. | Power plug is disconnected from AC outlet. | Firmly connect the plug to AC outlet. | |
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Remote control does not work. | The tip of the remote controller is not pointed at the | Use the remote control correctly. | |
| receiving part of the player. |
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| Batteries are exhausted. | Replace the batteries with new ones. | |
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No image is displayed on the | The video cable is not connected. | Firmly connect the cable. | |
monitor. |
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The TV is not set in video mode. | Set the TV in video mode. | ||
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| An incompatible disc is loaded. | Load a disc compatible with the player. | |
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| Disc is locked | Unlock the disc | |
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Playback does not start. | No disc is loaded. | Load a disc. | |
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| Disc is loaded upside down. | Reload the disc with the label up. | |
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Speaker does not produce | Audio cable is not connected. | Firmly connect the cable. | |
sound. |
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Operation of the external amplifier is incorrect. | Operate the amplifier correctly. | ||
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Sound is distorted or noise is | Disc is dirty. | Wipe the disc surface with a soft cloth. | |
generated. |
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Image is garbled. | Connection is wrong. | Correctly connect cables. (See page 2.) | |
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Sound is intermittent. | Disc is dirty. | Wipe the disc surface with a soft cloth. | |
Image is garbled. |
| (See page 1.) | |
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| Disc is scratched. | Replace the disc with a new one. | |
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| Disc is warped. |
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Disc tray does not come out when | Power plug is disconnected from the power outlet. | Firmly insert the plug into the outlet. | |
OPEN/CLOSE button is pressed. |
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Operation is not possible. | Microcomputer malfunctions due to lightning or static | Turn the power off, then on again. | |
| electricity. |
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The malfunction may be caused by a device other than the player. Check other devices connected to the player.
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