TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE (continued)
Problem | Possible Cause | Solutions |
Staining | Bleach or softener dispensed | Dispenser compartment is overfilled causing |
| too soon. | bleach or softener to dispense immediately. |
|
| Dispenser drawer closed too quickly causing |
|
| bleach or softener to dispense immediately. |
| Bleach or softener was added | Laundry chemicals must be loaded into the |
| directly to the wash load in the drum. | dispenser. |
| Washer was not unloaded promptly. | Always remove items from the washer as soon |
|
| as possible after the cycle is complete. |
| Clothes were not properly sorted. | Always wash dark colors separately from light |
|
| colors and whites to prevent discoloration. |
|
| Never wash heavily soiled items with lightly |
|
| soiled items. |
Washer will not turn ON | Power cord is not properly plugged in. | Make sure that the plug is plugged securely into |
|
| a grounded, |
| House fuse is blown, circuit breaker | Reset circuit breaker or replace fuse. Do not |
| has tripped, or power outage has | increase fuse capacity. If the problem is a circuit |
| occurred. | overload, have it corrected by a qualified |
|
| electrician. |
| House fuse is blown, circuit breaker | Reset circuit breaker or replace fuse. If more |
| has tripped, due to multiple | than one appliance is connected to the outlet, |
| appliances on one outlet. | call an electrician to have an additional circuit |
|
| installed. |
Door will not unlock | Interior temperature of washer is too high. | The washer door has a safety feature to prevent |
when cycle is stopped or |
| personal injury. For example, if the washer is |
paused |
| paused during the hot wash stage of a sanitize |
|
| cycle, the interior temperature of the drum will |
|
| be very hot, so the door will not unlock. This |
|
| is normal. Allow the washer to cool until the |
|
| DOOR LOCK indicator turns OFF on the display. |
| Water level in washer is too high. | To drain the water, press POWER, then press the |
|
| SPIN SPEED button without selecting a cycle. |
Wash cycle time is longer | The washer automatically adjusts the | This is normal. The washer adjusts cycle time auto- |
than usual | wash time for the amount of laundry, | matically to provide optimal results for the selected |
| water pressure, water heating time and | cycle. The time remaining shown in the display is only |
| other operating conditions. | an estimate. Actual time may vary. |
Musty or mildewy odor in | Incorrect or too much detergent has | Use only |
washer | been used. | accordance with the manufacturer’s instructions. |
| Inside of drum was not cleaned prop- | Run the CLEAN WASHER cycle regularly. Be |
| erly. | sure to wipe around and under the door seal |
|
| frequently. See Care and Cleaning of the Inte- |
|
| rior. |
|
| Clean around door seal/glass to prevent odor. |
Wrinkling | Washer not unloaded promptly. | Always remove items from the washer as soon |
|
| as the cycle is complete. |
| Washer overloaded. | When washing large loads, do not overstuff the |
|
| drum. The washer can be fully loaded, but the |
|
| drum should not be tightly packed and the door |
|
| should close easily. |
| Hot and cold water inlet hoses are | Hot water rinse can set wrinkles in garments. |
| reversed. | Check the inlet hose connections. |
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