Lucent Technologies passageway service provider for merlin legend communications system manual

Page 59

Troubleshooting

Troubleshooting the Connect

Application

This section presents some common problems that you might encounter while using Connect. For each problem, a strategy is presented that you can follow to isolate and solve your problem.

Problem 1: Connect displays the message: This application

requires a serial port and terminates.

This message indicates that Connect cannot find an available serial port on your system. This message will most likely appear immediately after you have completed the installation of the PassageWay software using the setup program since this is the first time Connect tries to run.

If you do not have an available serial port (for example, if you have only one serial port, and this port is being used by your mouse), you will need to add an additional serial port to your PC in order to use the PassageWay Service Provider. Your computer vendor can assist you in obtaining the necessary hardware to add another serial port. See Appendix A for more information.

If you are certain that you have an available serial port (other than a port being used by your mouse), the available port might be disabled, in which case Connect will be unable to detect its presence.

If you are able to determine that your PC has no active COM ports, or only COM1 is active (but is used by your mouse under Windows), you will need to either purchase an additional COM port for your PC or consult your PC’s hardware documentation to determine how to re-enable a COM port that might be disabled. (Refer to Appendix A for information on COM ports.) Re- enabling a COM port may require changing the placement of a jumper on your computer’s system board or running your PC’s setup program.

3-16

Page 58 Page 60
Image 59
Page 58 Page 60
Contents Getting Started Your Responsibility for Your Systems Security Home Contents Installing the PassageWay Adapter With a Local Power Supply Figures Introduction What is the PassageWay Service Provider?About This Guide Merlin Legend Conventions Used in This Guide User ResponsibilitiesGetting Help Overview Installing and Configuring PassageWay Service2 ProviderNew PassageWay Solution Users Existing PassageWay Solution Users 1shows the components of the PassageWay adapter PassageWay Service Provider ComponentsComponents of the PassageWay Adapter PassageWay Service Provider Requirements Page Page Before You Begin Page Installing the PassageWay Adapter Wall Page Page Installing the Software Page Page Page Find PassageWay Link Dialog Box Page Page Sample PassageWay Configurator COM Port Dialog Box Merlin Legend System Version Dialog Box Telephone Models Dialog Box Sample Phone Line Information Dialog Box Choose Outside Line Page Page Page Removing the PassageWay Service Provider Windows Removing the PassageWay Service ProviderPage Page Troubleshooting Problem 3 a message box appears displaying the message General TroubleshootingProblem 1 a message box appears displaying the message Problem 2 a message box appears displaying the messageProblem 7 a message box appears displaying the message Problem 4 a message box appears displaying the messageProblem 5 a message box appears displaying the message Problem 6 a message box appears displaying the messageAnswering Calls Problem 1 You cannot answer calls via your Tapi applicationMaking Calls Problem 2 You cannot make calls via your Tapi applicationProblem 3 You cannot make a call with the speakerphone Conferencing Calls Placing Calls on HoldProblem 4 You are unable to use the Conference feature Transferring Calls Using the PassageWay Configurator PassageWay for Merlin Legend Problem 3 The PassageWay Link is not always detected Problem 4 Your COM serial port is not recognized Installing and Uninstalling the PassageWay ConfiguratorTroubleshooting PassageWay Adapter LED Problem 1 The LED is offProblem 1 Connect displays the message This application Troubleshooting the Connect ApplicationTroubleshooting Page Failure Code -134 Failure CodeFailure Code -131, -132, -133, Failure Code Then terminates PC Serial Ports Background IRQ Mechanism Page IRQ Serial Ports Under Windows Workarounds and Solutions to IRQ Conflict Problem Page Page Selecting an Add-On Serial Port Card Page Installing the PassageWay Adapter with a Local PowerB Supply Installing the PassageWay Adapter with a Local Power Supply Installation Procedure Page IN-1 IndexIndex IN-2

passageway service provider for merlin legend communications system specifications

Lucent Technologies, a prominent player in the telecommunications industry, was pivotal in the development and provision of communication solutions, including the Passageway Service Provider for the Merlin Legend Communications System. This innovative solution was designed to enhance communication efficiency for businesses of all sizes, particularly in bustling office environments.

The Passageway Service Provider functioned as a crucial component in the Merlin Legend ecosystem, enabling seamless integration and management of voice and data communications. One of its main features was the ability to facilitate streamlined access to various communication channels, ensuring that users could handle calls, faxes, and Voicemail with ease. This integration was essential for businesses that required uninterrupted connectivity and straightforward management of their communication systems.

One of the standout technologies employed in the Passageway Service Provider was its advanced VoIP (Voice over Internet Protocol) capabilities. This technology allowed organizations to leverage their existing internet infrastructure to make voice calls, reducing costs significantly and improving the quality of communication. VoIP also supported features like call forwarding, call waiting, and conference calling, enhancing the overall communication experience for users.

Additionally, the Passageway Service Provider featured robust routing algorithms and call management functionalities, enabling businesses to prioritize calls based on urgency and availability. With its advanced interactive voice response (IVR) systems, organizations could streamline call handling, directing callers efficiently to the appropriate departments or extensions, thereby enhancing customer service.

Another key characteristic of the Passageway Service Provider was its scalability. As businesses grew, the communication system could easily be expanded to accommodate additional users and features without requiring significant overhauls or disruptions. This flexibility made it particularly appealing to growing enterprises, allowing them to invest in communications that could evolve alongside their operations.

Furthermore, the Passageway Service Provider supported remote access capabilities, an essential feature for increasingly mobile workforces. Employees could access the communication system from remote locations, ensuring they remained connected regardless of where they were working.

In summary, Lucent Technologies' Passageway Service Provider for the Merlin Legend Communications System offered a comprehensive suite of features, advanced technologies, and essential characteristics that catered to the dynamic needs of modern businesses. By enhancing voice and data management, it contributed to smoother operations and improved communication efficiency, defining a new standard in the telecommunications landscape.
Top Page Image Contents