Xantrex Technology 975-0558-01-01 i manual Return Material Authorization Policy, Return Procedure

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Warranty and Return Information

Return Material Authorization Policy

For those products that are not being repaired in the field and are being returned to Xantrex, before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number and the correct factory “Ship To” address. Products must also be shipped prepaid. Product shipments will be refused and returned at your expense if they are unauthorized, returned without an RMA number clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped to the wrong location.

When you contact Xantrex to obtain service, please have your instruction manual ready for reference and be prepared to supply:

The serial number of your product

Information about the installation and use of the unit

Information about the failure and/or reason for the return

A copy of your dated proof of purchase

Record these details on page 24.

Return Procedure

Package the unit safely, preferably using the original box and packing materials. Please ensure that your product is shipped fully insured in the original packaging or equivalent. This warranty will not apply where the product is damaged due to improper packaging.

Include the following:

The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the box.

A return address where the unit can be shipped. Post office boxes are not acceptable.

A contact telephone number where you can be reached during work hours.

A brief description of the problem.

Ship the unit prepaid to the address provided by your Xantrex customer service representative.

If you are returning a product from outside of the USA or Canada In addition to the above, you MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and deposits.

If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return material authorization (RMA) number is not required. However, you must contact the ASC prior to returning the product or presenting the unit to verify any return procedures that may apply to that particular facility and that the ASC repairs this particular Xantrex product.

975-0558-01-01

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Contents XPower Inverter Page Date and Revision Purpose About This GuideRelated Information Reference Important Safety InstructionsFire and Burn Hazard Precautions When Working With Batteries Regulatory Precautions When Placing the InverterPage Contents Page Comprehensive Protection Quality PowerIntroduction Ease of UseMaterials List Inverter Materials ListAC Panel Inverter FeaturesDescription DC PanelPrepare for Installation Inverter InstallationInstallation Code Charging System Typical Power System DesignBattery Requirements Fuses or Circuit Breakers LocationCables for DC Input and Ground Mount the Inverter Install the InverterOverview of Installation Steps Connect the Chassis GroundDamage from a Reverse Polarity Connection Connect the DC CablesInverter Installation Turning the Inverter on and OFF Inverter OperationOperating Limits Testing the GfciOperating Several Loads at Once Inverter Loads Connecting Appliances to the InverterRoutine Maintenance Recharging batteries Testing the GfciTelevision Reception TroubleshootingCommon Problems Buzz in Audio EquipmentTroubleshooting Reference Problem Possible Cause Solution Troubleshooting Electrical Specifications SpecificationsWarranty Warranty and Return InformationWarranty and Return Information Product DisclaimerReturn Procedure Return Material Authorization PolicyInformation About Your System Page Xantrex Technology Inc