Polk Audio LC265i-IP, LC80i-IP owner manual Troubleshooting, Problem Possible Reasons Solution

Page 5

TROUBLESHOOTING

 

 

Problem

Possible Reason(s)

Solution

No audio

Audio signal is not connected to the speaker.

Make sure that the speaker is connected to the audio source using RCA

 

 

cables or a RJ45 equipped Cat-5 cable. Make sure that the configuration

 

 

switches are set appropriately.

 

The speaker’s software is not configured to

Make sure to use the Performance Optimization Wizard when connecting to

 

work with the MRAV.

an IP-based network, such as NetStreams’ DigiLinX network. Also make

 

 

sure to use any set-up software required for configuring the MRAV.

 

The speaker’s configuration switches are not

Check the current hook-up configuration against the possibilities

 

set correctly.

listed on page 5 to make any necessary adjustments. Once complet-

 

 

ed, make sure to press the RESET button on the CONTROL speaker,

 

 

located on the speaker’s front baffle.

 

No power.

Make sure that the power cable is connected to both the power supply

 

 

and the speaker and that the connectors are fully inserted on both

 

 

ends. Make sure that the power supply is on and that there are no

 

 

kinks in the power wire (i.e. it is not broken).

 

The MRAV does not recognize the speaker.

Make sure to use any set-up software required for configuring the MRAV.

 

 

Also make sure that the appropriate network decoder card has been

 

 

installed into the CONTROL speaker if audio is coming to the speaker

 

 

using the speaker’s NETWORK connection.

Speaker is playing the

The speaker’s CHANNEL switch is in

Set the CHANNEL switch to the opposite position and press the

wrong audio channel.

the wrong position.

RESET button on the front baffle of the CONTROL speaker.

 

The wiring for the speaker is incorrect.

Make sure that the cable connecting the speaker to the MRAV

 

 

is sending the desired audio channel.

No control

Loose or bad NETWORK connection.

Make sure that the RJ45 equipped Cat-5 cable has been tested for

 

 

continuity. The pin-out for both ends of the cable should match.

 

USB connection is bad.

If you intend to use the USB connection for control, make sure it is

 

 

plugged into the speaker and your computer.

No power

Loose or bad POWER connection.

Make sure that the power cable is connected to both the power supply

 

 

and the speaker and that the connectors are fully inserted on both ends.

 

Power supply’s circuit might be off.

Check first to make sure the power supply’s circuit’s fuse is ON. Next,

 

 

make sure that the power supply is on and that there are no kinks in

 

 

the power wire (i.e. it is not broken).

Hum on audio

Grounding problem.

Make sure that there are no ground-loops at the audio source. Also make

 

 

sure that the power supply that is being used has a single-ended output.

 

Audio signal cable is not shielded and is

Check all wired connections and make sure that the audio signal cable is

 

routed next to a power cable.

shielded properly. If it is not, either replace the cable or make sure that the

 

 

cable is at least 6-inches away from any power cables as the frequency (50

 

 

or 60 Hz) of the AC power source will be audible at the speakers.

Poor sound

Performance Optimization Wizard has

These speakers have been loaded with a factory preset EQ. While the

 

not been used.

EQ provides high performance in most situations, you are strongly

 

 

encouraged to use the Performance Optimization Wizard. This will

 

 

modify the EQ of the speakers to the installed location and optimize

 

 

the performance of the speakers.

 

Wrong or inaccurate values have been entered

Make sure that the values entered into the Performance Optimization

 

into the Performance Optimization Wizard.

Wizard are as accurate as possible. A summary page is shown once

 

 

the wizard is completed. Check over the answers in the summary

 

 

page to make sure they are correct.

 

Performance Optimization Wizard

Using the Performance Optimization Wizard, restore the speaker’s factory

 

is malfunctioning.

default EQ settings and save them to the speaker’s DSP. Then, please contact

 

 

our Customer Service department at 1-800-377-POLK for further information.

 

Audio source is of bad quality.

It is quite possible that the audio source or some where in the audio chain,

 

 

there is something that is malfunctioning or is performing poorly. Due to the

 

 

high quality and revealing nature of the LCi-IP product, it may be necessary to

 

 

check the various components and cables of the MRAV for conflicts or issues.

TROUBLESHOOTING CONTINUED

 

Problem

Possible Reason(s)

Solution

No LED

Room is too bright.

The LED found on the front baffle of the speaker is intentionally soft as

 

 

to not distract the user during operation. Make sure the speaker grill

 

 

is removed and look closely at the LED. If the power connections are

 

 

correct, the LED should be ON.

 

 

 

 

Loose or bad power connection.

Refer to the “No Power” section of this table.

 

 

 

 

Defective LCi-IP product.

Double-check the wiring for the speaker. If all looks good, please

 

 

contact our Customer Service department at 1-800-377-POLK for

 

 

further instructions.

LED is Red

Short circuit exists.

Check all cables and make sure there are no stray strands of copper or other

 

 

conductive material that are inadvertently connecting two conductors that

 

 

should not be electrically connected.

 

 

 

 

Amplifier is overheating.

Check to make sure that no insulation is coming in contact with the speaker’s

 

 

amplifier. Next, make sure that no additional heat source is located near the

speaker. If the amplifier continues to overheat, please contact our Customer Service department at 1-800-377-POLK for further instructions.

TROUBLESHOOTING FOR THE PERFORMANCE OPTIMIZATION WIZARD

Problem

Possible Reason(s)

Solution

Error message during installation.

Firewall or antivirus software is causing

Make sure to exit all programs and disable all firewall or antivirus

 

installation problems.

software prior to running the installation program.

Microsoft® Windows® XP crashes.

Possible Microsoft® Windows® XP bug.

Make sure that the computer running the software is up-to-date and has

 

 

all appropriate fixes and patches as recommended by Microsoft®.

Computer crashes when you try

Incompatible Operating System.

This program can only work using Microsoft® Windows® XP. It may not be

to run program.

 

compatible with Emulators.

Using the software is not changing

The software is working offline.

Make sure that the computer using the software is connected to the

the way the speakers sound.

 

CONTROL speaker. Next, restart the software program. If the program asks

 

 

you if you would like to work offline, you might either have a conflict in your

 

 

port configurations or the correct drivers may have not been loaded.

8

Polk Audio Customer Service: 1-800-377-7655 (Outside US & Canada: 410-358-3600) Monday-Friday, 9:00 AM-6:00 PM EST, polkcs@polkaudio.com

For more information visit our website at www. polkaudio .com

9

Image 5
Contents Series Power Ratings Active IP Loudspeaker FeaturesInherent Delay Take InventoryWire Recommendations Installation Recommendation for Optimum PerformanceInstalling the Network Decoder Card Other OptionsInterpreting the Leds Troubleshooting for the Performance Optimization Wizard TroubleshootingProblem Possible Reasons Solution Hookup Hookup Center Channel This hookup works only for the LC80i-IP Garantie Limitée Limited WarrantyMetro Drive BALTIMORE, Maryland
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LC265i-IP, LC80i-IP specifications

Polk Audio has long been recognized for its commitment to delivering high-quality audio experiences, and the LC265i-IP and LC80i-IP speakers are no exception. These in-ceiling speakers are designed to provide immersive sound while seamlessly blending into any home environment and are particularly suitable for music enthusiasts and home theater aficionados alike.

The LC265i-IP is a component of Polk's Architectural Series, featuring a 6.5-inch Dynamic Balance woofer that ensures deep bass and clear midrange frequencies. It is complemented by a 1-inch silk dome tweeter that delivers sweet highs and provides a balanced audio profile. The speakers are engineered with Polk's innovative PowerPort technology, which enhances low-frequency output without distortion, resulting in a richer sound experience. This design not only improves audio performance but also reduces air turbulence, making for a cleaner and more enjoyable listening experience.

The LC80i-IP, on the other hand, features an 8-inch Dynamic Balance woofer and a 1-inch silk dome tweeter, capable of delivering robust sound in larger spaces. The increased woofer size allows for deeper bass response and greater sound dispersion, making it ideal for larger rooms or home theater setups. Both speakers incorporate a 15-degree angled design that allows for targeted sound placement, ensuring that every listener experiences optimal sound quality, regardless of their position in the room.

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In terms of construction, these speakers feature a durable but lightweight design, enhancing long-term performance without compromising sound quality. The paintable grill allows customization to match your home decor perfectly, ensuring that the speakers blend seamlessly with your interior.

Overall, the Polk Audio LC265i-IP and LC80i-IP speakers offer a beautiful combination of advanced technology, versatility, and aesthetics, making them an excellent choice for anyone looking to enhance their audio experience. Whether you are setting up a dedicated home theater or simply enjoying music in your living space, these speakers are designed to deliver exceptional sound quality that you can enjoy for years to come.