Returning Zeta Products for Service

ZETA Owners Manual

Acoustic Pro Violin

First, contact your local Authorized ZETA Dealer, or the dealer where you purchased your ZETA violin. Your dealer will have information regarding troubleshooting and/or technical support information for your ZETA product.

Secondly, please visit ZETA's website, http://www.ZetaMusic.com. ZetaMusic.com provides a wide range of technical information, from FAQ's (Frequently Asked Questions) to a live user's Forum, where your technical questions can be answered by other ZETA users. You may also contact ZETA's Technical Support Staff via the online Customer Service Center.

Lastly, please feel free to contact ZETA's Technical Support Hotline, at 1- 510-261-1702 ex. 301. Technical Support is available Monday through Friday from 9:00 am to 5:00 pm, Pacific Std. time.

IMPORTANT NOTE: DO NOT RETURN YOUR ZETA PRODUCT TO

YOUR DEALER!

Although this may be your first reaction should you run into any technical difficulty (which is extremely rare), please do not be discouraged. ZETA

Music is more than happy to provide you with any service you require

-up to and including full repair or replacement of any defective ZETA parts or product*.

The very best thing to do in case of any technical troubles is to follow the aforementioned steps - chances are extremely good that these valuable sources of information will allow you to solve the issue. If not, please do contact us at 1-510-261-1702 ex. 301 for personal assistance from a ZETA Product Specialist.

*Repair and replacement of ZETA products is determined by level of warranty service and coverage - please refer to the warranty documentation for terms and duration of your ZETA warranty.

If you have determined through communication with ZETA Technical Support that your ZETA product requires factory service, please follow these steps (Note: additional information may be issued by ZETA Technical Support regarding repair of your ZETA product):

1.Contact ZETA Customer Service at 1-510-261-1702 ext. 205, in order to receive a Return Authorization Number. Please note that all ZETA products are repaired at ZETA's factory, and require the issuance of a Return Authorization Number (RA#). ZETA products which have not received a RA#