Problem: The sound quality changes…
•Repeat the steps in the previous troubleshooting section above before continuing to the next steps.
•Disconnect the signal cable at the monitor’s input connector. With power on, place your ear close to each driver (tweeter/woofer) and listen for noise (i.e., a slight hiss or hum). If there’s absolutely no sound whatsoever, it could be that one or more of the drivers (woofer, tweeter, or both) is at fault. It's also possible that the problem lies elsewhere in the electronics.
•Play some
•Cover the woofer so you can hear mostly the tweeter. Is the tweeter producing a clear sound? If there is not a clear tonal quality or any sound at all, then the tweeter probably needs to be replaced.
•Once you have a better idea of what may be at fault, please contact KRK technical support.
Problem: The monitor hisses, hums, or makes other objectionable noises…
•Ensure that the power cord is connected snugly into the IEC socket on the rear of the monitor.
•Check the connections between the signal source and the monitor. The Exposé XLR input connector is a completely balanced system. If you're connecting an unbalanced output to the monitor, be certain that you're using Pin 2 for signal and have Pin 1 and Pin 3 tied together at the source end.
•Refer to the Voltage Select Switch for the AC Mains information of this manual to ensure that the AC mains is properly matched to the operating voltage requirements.
•All audio equipment should use the same ground point. Check all other devices using the same AC output in the building like dimmers, neon signs, TV screens, and computer monitors. These devices should not use the same circuit.
For updated troubleshooting information, please visit our website at www.krksys.com.
Please retain and read the warranty card information that was included in the shipping carton of your monitor. Before shipping your unit back to KRK for service you must acquire an “RMA” from KRK. Your unit will not be received by the company, nor will any work be done on your unit with- out this very important number. KRK has set up a dedicated support line for Exposé owners. The number is 954
Shipping Instructions
•For the safest possible return to KRK, please use the shipping carton and packaging that your KRK monitor originally shipped in.
•KRK cannot be responsible for any damages incurred during the shipping process due to poor packing. Make sure to insure your shipment.
•If your monitor is out of warranty and you would like a quotation prior to servicing your product, please call for an “RMA” number. No service will be performed on your unit without this number.
•Replacement carton and packaging can be purchased from KRK Systems, LLC. for $26.50 each.
•For replacement part quotes call the number listed above.
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