HELP & TROUBLESHOOTING
There is no power.
All VIZIO products include FREE lifetime technical support.
The VIZIO support team is highly trained and is based in the United States.
We can help with:
• Product Setup
• Technical Problems
• Warranty Questions
• And More |
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Hours of operation: | Phone: | (877) |
Monday - Friday: 5 AM TO 9 PM (PST) | Email: | techsupport@VIZIO.com |
Saturday - Sunday: 8 AM TO 4 PM (PST) | Web: | www.VIZIO.com/support |
• Press the POWER button on the remote control or on the top of your Sound Bar.
• Ensure the power cord is securely connected.
• Ensure the light on the power adapter is glowing green.
• Plug a different device into the electrical outlet to verify that the outlet is working correctly.
• Increase the volume. Press Volume Up on the remote control or on the top of your Sound Bar.
• Press MUTE on the remote to ensure the Sound Bar is not muted.
There is no sound. • Press INPUT on the remote or on the top of your Sound Bar to select a different input source.
•Your TV may be set to variable audio output. Confirm that the audio output setting is set to FIXED or
STANDARD, not VARIABLE. Consult your TV’s user manual for more detailed information.
•Ensure all cables and wires are securely connected.
I hear buzzing or • Connect a different source device (TV,
humming. the problem may be with the original device.
• Connect your device to a different input on the Sound Bar.