Status Acoustics 2 manual Internet Service Node ISN Release Notes

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Internet Service Node (ISN) 2.0

Release Notes

 

 

 

 

 

 

Identifier

Severity

Headline

Release -note enclosure

 

 

 

 

 

 

CSCma22502

3

VB does not relay the DTMF

Symptom: DTMF digits entered from an IP

 

 

 

from the outbound leg to the

phone cause the caller to be disconnected

 

 

 

inbound leg

when the transfer is bridged via the Voice

 

 

 

 

Browser.

 

 

 

 

Conditions: When an agent enters DTMF on

 

 

 

 

their hard phone while talking to a caller, two

 

 

 

 

problems occur. First, the digits should be

 

 

 

 

relayed back to the switch via the VB so that

 

 

 

 

an outpulse transfer can occur. Second, the

 

 

 

 

caller is instead disconnected.

 

 

 

 

Workaround: Agent would need to be

 

 

 

 

retrained to do a Transfer to a number that

 

 

 

 

would trigger a CTI route point that would

 

 

 

 

trigger an outpulse transfer from an ICM script

 

 

 

 

to the VB.

 

 

 

 

 

 

CSCma22508

3

AppServer filling up if VB does

Symptoms: App server ports fill up if VB does

 

 

 

not get RELEASE_COMP from

not get release from GW.

 

 

 

switch/GW

Condition: Using Transfer connect (e.g.

 

 

 

 

*8###) and switch does not release the call

 

 

 

 

with the expected time of 8 seconds.

 

 

 

 

Workaround: If the release is simply delayed,

 

 

 

 

contact Technical Support for information on

 

 

 

 

how to increase the expected time. If the

 

 

 

 

release does not happen, manually delete the

 

 

 

 

call from the Application Server or wait for it

 

 

 

 

to time out (2 hours) and delete itself.

 

 

 

 

 

 

CSCma22627

4

Years in first decade are spoken

Years in first decade are spoken poorly in

 

 

 

poorly in English

English, for example, 2002 is spoken as two-

 

 

 

 

thousand-oh-two rather than two-thousand-

 

 

 

 

two.

 

 

 

 

 

 

CSCma22747

4

Rarely, VB hangs when printing

Symptom: In the VB logs, the metrics stop

 

 

 

metrics

printing right before the snapshot statistics.

 

 

 

 

Node Manager restarts the Voice Browser

 

 

 

 

eventually.

 

 

 

 

Conditions: This problem occurs very rarely

 

 

 

 

because of the very low probability of all

 

 

 

 

timing dependencies.

 

 

 

 

Workaround: None

 

 

 

 

 

 

CSCma22749

4

Occasional ERROR

Symptom: The following error occasionally

 

 

 

INTERNAL:Call not idle but

appears in the VB logs: "ERROR INTERNAL:

 

 

 

trying to delete call

Call not idle but trying to delete call object"

 

 

 

 

Conditions: This should have no effect on the

 

 

 

 

caller. It will occur when a DTMF key is

 

 

 

 

entered in the same millisecond that a

 

 

 

 

prompt finishes playing.

 

 

 

 

Workaround: None

 

 

 

 

 

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Contents Cisco Internet Service Node ISN Release Notes for Release Cisco Internet Service Node ISN Release Notes for Release Cisco Internet Service Node ISN Release New Features Added since Release DescriptionChanges from Release Release Caveats User Documentation Corrections User DocumentationImportant Note Regarding User Documentation Uninstall for Sddsn ASR and TTS Engine SupportKnown Defects Known ISN 2.0 Defects ordered by severityInternet Service Node ISN Release Notes Internet Service Node ISN Release Notes Internet Service Node ISN Release Notes Internet Service Node ISN Release Notes Internet Service Node ISN Release Notes Internet Service Node ISN Release Notes Internet Service Node ISN Release Notes Internet Service Node ISN Release Notes Internet Service Node ISN Release Notes Internet Service Node ISN Release Notes Identifier Comp Severity Headline Release -note Enclosure CCM ICM ISN 1.0.1 Defects Fixed in ISN 2.0 ordered by ID IVRInternet Service Node ISN Release Notes Internet Service Node ISN Release Notes Internet Service Node ISN Release Notes Documentation CD-ROM Obtaining DocumentationWorld Wide Web Ordering DocumentationCisco.com Obtaining Technical AssistanceDocumentation Feedback Contacting TAC by Using the Cisco TAC Website Technical Assistance Center

2 specifications

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