Warranty
Warranty: | All warranty is for one year parts and labour unless specified or manufacturer defect only. |
| Abuse or Poor Maintenance will not be covered under warranty. Ultratec Special Effects Fluids |
| must always be used. Use of any non Ultratec Special Effects Fluids will void all warranties. |
| Accept no substitutions as there are no exceptions to this rule. Proof of Purchase or Proof of |
| Sale must always accompany any warranty returns. An RA (return authorization) number must |
| be noted on the outside of the box being returned to our facilities. Any packages without |
| a clearly marked RA number will not be accepted by our receiving department. Freight on |
| warranty items are freight prepaid to our facility and we will prepay freight back to your facility |
| after repair by the most economical means available. Should you require the item express- |
| returned, then you are responsible for any difference in freight cost. |
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Return Policy: | Return of any product must be done within 30 days of purchase. The package must be |
| returned freight prepaid and the RA number clearly marked on the outside of the box. |
| Minimum restocking fee is 25%. Once our facility has received the product a technical |
| assessment will be completed to determine if an additional restocking fee needs to be issued. |
| Only credits are issued to the dealers account. Any product not returned within 30 days is |
| considered purchased. |
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Warning: | Ultratec Special Effects Inc. considers all of it’s product to be safe for use in the application it |
| was intended. Ultratec Special Effects takes no responsibility for misuse or incorrect use. Always |
| refer to the Product Manual for proper use. |
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Contact Information
Head Office
Ultratec Special Effects Inc.
1960 Blue Heron Drive
London, Ontario N6H 5L9
Direct:
Toll Free:
Fax:
Canadian Shipping Address |
| USA Shipping Address |
(For All Canadian Repairs) |
| (For All USA Repairs) |
Ultratec Special Effects Inc. |
| Ultratec Special Effects Inc. |
1960 Blue Heron Drive |
| 640 Gadson St. |
London, Ontario N6H 5L9 |
| Groveland, Florida 34736 |
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Please remember to include the RA Number on all items being shipped for repairs.
To get an RA Number, visit www.ultratecfx.com and click on the “Service” tab and then click on “Master Service Tracker or contact service at
www.ultratecfx.com 7