TROUBLESHOOTING
If something doesn’t seem to work right, please use the chart below before calling your dealer or Polk Audio. You will actually save time in the long run if you have already eliminated some of the possible reasons for the problem.
If this happens:
No sound from any speaker with any source.
No sound from one satellite speaker.
No sound from the rear surround speakers.
The system will not go into Dolby Digital 5.1 surround sound with a DVD. Pro Logic 2/1 appears in the display window.
Some Laserdiscs make sound and some don’t.
Try this:
Make sure the subwoofer is plugged in
to a live AC outlet, and that the power switch on the back of the sub is set to “Standby.”
Make sure the 4 meter cable that connects preamp/processor and subwoofer is firmly inserted and screwed in.
Make sure the MUTE light is not lit on the front panel display.
Check the small pilot light on the bottom of the subwoofer enclosure, just above the base. It should be glowing either red or green.
Double check all speaker wire connections at the amplifier and the speakers to make sure they are secure.
Disconnect the silent satellite speaker from its speaker wires and replace it with a working satellite speaker.
Press the Surround On/Off button on either the remote control or front panel. Either DOLBY DIGITAL 3/2.1 or PRO LOGIC 2/1 will appear in the display window.
If you are listening to a TV or FM broadcast, it is possible that the broadcast is not in stereo. The surround processor must have at least a stereo signal from which to derive surround sound.
Make sure the DVD player is set up to deliver a
5.1signal to the
The default sound on DVDs is 2 channel stereo. Make sure the DVD itself is set to 5.1. Push the Menu or Title button on the DVD player’s remote control to access the menu of the DVD disc. Look in “Languages” or “Sound Set Up” to find and select Dolby Digital 5.1 sound.
Make sure you have made a secure digital connection between the digital output of the DVD player and the Digital DVD input on the
Make sure you connect the RF
Well then:
Still doesn’t work? Try...
If the cable is loose, tighten it, turn the system off and then back on again. Still doesn’t work? Try...
Push the MUTE button on the front panel or remote once to turn off the MUTE light and resume sound.
If it isn’t glowing at all, disconnect the sub- woofer AC cord from the wall socket and remove the fuse that is near the subwoofer’s Power switch. If it is blown or if you are in doubt, replace it with an identical fuse.
DO NOT USE ANY VALUE FUSE OTHER THAN THAT INDICATED.
Still doesn’t work? Try...
If the “new” speaker doesn’t play, the fault is in the speaker wire, power amplifier, or preamp/processor and NOT the satellite speaker. Call your dealer or Polk Audio.
If the “new” speaker does play, the fault lies with the speaker.
Still no surround channels? Try...
Try a source that you know for a fact is stereo or
Still no 5.1? Try...
Can’t find a 5.1 selection on the title menu? Some DVDs (particularly old movies) only have 2 channel soundtracks. Look carefully at the DVD box to see if it specifically says “5.1 Dolby Digital Soundtrack.” If not, just enjoy the Pro Logic surround, because that’s all there is on that disc. If you are sure it is a 5.1 disc and it still isn’t delivering 5.1…
Still no 5.1? Call your Polk dealer or Polk Audio.
This will definitely fix the problem.
26 | Polk customer service (800) |