Troubleshooting

		TROUBLESHOOTING



Problem	Probable cause	Corrective action

Nothing appears	Batteries are drained.	Replace all batteries with
in the display,		new ones. Alkaline batteries
even when the		recommended.
power is turned	Battery terminals	Reinstall the batteries with
on.	Battery terminals	Reinstall the batteries with
on.	are not in the correct	negative and positive terminals
	are not in the correct	negative and positive terminals
	position.	matching those indicated in the
		battery compartment.
The cuff does not	Battery voltage is	Replace all batteries with
inflate.	too low. Low battery	new ones. Alkaline batteries
	symbol blinks. [If the	recommended.
	batteries are drained
	completely, the mark
	does not appear.]
The unit does	The cuff is not fastened	Fasten the cuff correctly.
not measure.	properly.
Readings are too
high or too low.	You moved your arm	Make sure you remain very
	or body during the	still and quiet during the
	measurement.	measurement.

	The cuff position is not	Sit comfortably and still. Make
	correct.	sure the cuff is at the same level
		as your heart.
The value is	The healthcare profes-	See Pg. E-13 "Answers to Why
different from	sional may be using a	Your Readings are Different
that measured	different sized cuff.	Between Home and at the
at a clinic or		Doctor's Office."
doctor’s office.
doctor’s office.	Your measurements	See Pg. E-12 "Why Measure Blood
	Your measurements	See Pg. E-12 "Why Measure Blood
	may be elevated	Pressure at Home?"
	by white coat
	hypertension.

NOTE: If the actions described above do not solve the problem, call 1-888-726-9966. Do not attempt to repair the device yourself.

E-15