Sterling Power Products Scooter Trouble Shooting Guide, Symptom Possible Cause Solution

Page 36

Trouble Shooting Guide

SYMPTOM

POSSIBLE CAUSE

SOLUTION

Shortened range

Batteries not charged for long

Charge batteries for eight hours

 

enough

or more

 

Batteries weak and cannot hold

Replace battery pack

 

charge

 

 

 

 

Battery pack not

Battery pack fault

Replace battery pack

charging

Charge fault

Replace charger

 

 

Charger loom or plug damaged

Contact local mobility dealer

 

Loose connection

Check plugs and looms

 

No output from wall outlet

Try a wall socket in a different

 

 

room

 

Fuse in charger mains plug blown

Unplug from wall & change fuse

 

Button on battery pack has popped

Switch off and press button back

 

out

in

 

 

 

Battery charging

Faulty batteries

Replace battery pack

current high

Scooter switched on during

Turn scooter off

 

 

charging

 

 

 

 

Battery gauge shows

See battery pack not charging

See battery pack not charging

empty after charging

 

 

 

 

 

No drive

Brake-release lever disengaged

Engage brake-release lever

 

Flat batteries

Charge battery pack

 

Scooter or battery pack not

Ensure both are switched on

 

switched on

 

 

Battery pack not engaged properly

Check battery pack is clipped

 

 

into place

 

Scooter in sleep mode

Turn key off and on again

 

Charger plugged in

Unplug charger

 

Button on battery pack popped out

Reset circuit-breaker button

 

Disconnected loom or plugs

Check all plugs & looms

 

 

 

Motor runs irregularly

Control system fault

Contact dealer

and/or noisily

Electrical malfunction

Contact dealer

 

 

 

 

DO NOT ATTEMPT TO OPEN ANY PARTS OF THE SCOOTER CONTROL SYSTEM,

BATTERY PACK, LOOMS, PLUGS OR BATTERY CHARGER.

THE CONTROL SYSTEM IS SAFETY CRITICAL AND THERE ARE NO USER

SERVICEABLE PARTS

Iss 2

33

 

 

Image 36
Contents Pearl Page Contents Customer Services Sunrise Medical Limited IntroductionGuarantee Your guaranteeHow to use this manual Iss General Warnings General Warnings General Warnings Maximum User Weight Limitations This scooter has been tested to ISO 7176 Part 9, Rain TestEMC EMI Warnings Mobility scooter electromagnetic contamination, EMC Features Safety warning and user guidance Getting on to your scooterGetting off your scooter General safety warnings Kerb climbing Hill climbingLifting heavy or bulky components Seat BatteriesEmergency Braking Freewheel mechanismSeat Height Adjustment Transportation De-docking Use of mobile phonesSeat Swivel Armrest Adjustment Tiller AdjustmentBattery Gauge Tiller control functionsHand Controls Pre-set Speed KnobOn-Off Switch/Key Switch Throttle LeverHorn Button Operating your Scooter Exercise caution when reversing Basic DrivingSwitching off BrakingGuidance for safe operation and use Crossing roadsTravelling across slopes Transportation Battery pack Maintenance freeBattery care Batteries and chargingBattery pack care plan Range of your vehicle Off Board Battery Charger FusesPhoto Routine maintenance Electronic faultsStorage WheelsService history YearSpecifications ParameterTrouble Shooting Guide Symptom Possible Cause SolutionIss Iss Page Sunrise Medical Limited