Troubleshooting Guide
CAUSE
No sound
•Not turned on
•Low/dead battery
•Poor battery contact
•Battery upside down
•Earmolds/slim tubes/ domes blocked with ear wax
•Plugged microphone protector
Not loud enough
•Low volume
•Low battery
•Earmolds/slim tubes/ domes not inserted properly
•Change in hearing
•Earmolds/slim tubes/ domes blocked with ear wax
•Plugged microphone protector
POSSIBLE REMEDY
•Turn on
•Replace battery
•Consult your hearing healthcare professional
•Insert battery plus (+) side up
•Clean earmolds/domes. See “Cleaning your Hearing Instruments”. Use cleaning pin to dislodge ear wax in slim tubes. Consult your hearing healthcare professional.
•Consult your hearing healthcare professional
•Turn up volume; see hearing healthcare professional for models without a manual volume control or if problem persists.
•Replace battery
•See “Putting Your Hearing Instruments on Your Ears”. Reinsert carefully.
•Consult your hearing healthcare professional
•Clean earmolds. See “Cleaning your Hearing Instruments”. Use cleaning pin to dislodge ear wax in slim tubes. Consult your hearing healthcare professional.
•Consult your hearing healthcare professional
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