Troubleshooting, Problem Solution

14ENGLISH

Troubleshooting

If you are unable to solve your problem by means of the troubleshooting guide below, contact your local Philips Customer Care Centre or online at www.philips.com.

Problem	Solution
The Sonicare toothbrush does not work	You may need to recharge the Sonicare. Charge it for at least 24 hours.

	Make sure the socket is live when you recharge the appliance.The
	electricity supply to sockets in mirror cabinets over washbasins or
	shaver sockets in bathrooms may be cut off when the light is switched
	off.
	You may need to reattach or replace the brush head.

I feel a tickling sensation when I use the	You may experience a slight tickling/tingling sensation when using the
Sonicare.	Sonicare for the first time. As you become accustomed to brushing
	with the Sonicare, this sensation will diminish.

The brush head rattles when I use the Sonicare.

The Sonicare should produce a gentle hum during operation.Tightening the brush head nut can eliminate excessive rattling. If the rattling does not stop, you may need to replace the brush head. Make sure you remove the travel cap before switching the appliance on.

The brush head chatters against my teeth.

You can avoid this by keeping the brush head properly oriented, with the brush head placed on the gumline at an angle of 45 degrees.

Brushing seems less powerful.	You may need to recharge the Sonicare.
	The Easy-start feature may be active and needs to be deactivated (see
	chapter 'Features').
	You may need to clean the brush head.

	You may need to replace your the head.
	The Dual Speed Control button may be set to reduced speed. Set the
	button to normal speed.

The Sonicare gives off an unpleasant smell.	You may need to clean the appliance. Clean the handle, brush head and
	charger thoroughly (see chapter 'Cleaning').
	You may need to replace the brush head.

The yellow LED blinks. What does this mean?	The blinking yellow LED indicates that fewer than 3 brushings remain.
	Recharge the Sonicare for at least 24 hours.

The appliance has an extra 30 seconds of brushing time. What is this for?

The Programmable Quadpacer has been set to a 2.5-minute brushing cycle instead of the default 2-minute brushing cycle.This setting provides additional time for brushing troublesome areas where plaque collects and gum disease starts. We advise you to use the extra

30 seconds of brushing time to rebrush troublesome areas, massage your gums or brush your tongue (see chapter 'Features').