Troubleshooting

No communication - Serial Connection

•Verify that you have the correct version of DicksonWare™ software installed on your PC. Version 8.0 or higher is required for models SM300, SM320, SM325, TM320 and TM325.

•Verify that the correct COM port is selected: From the main Dicksonware screen, click on Logger then Communication, a black dot will appear next to the selected COM port. You may need to select a different COM port. Should you get an error message stating that ”Device Is Already Open”, this could mean that you have the proper COM port selected, but another device, or it’s software, has it allocated. Palm pilots, for example, will cause this problem, in which case the port is not actually “available” and you may have to disable that device.

•You may need to relocate the download cable to another serial port on the back of the PC and possibly try changing the COM port again in DicksonWare™.

•If communication has not been established with the previous steps, you may need to open the logger and press the reset button and then try all COM port and cable combinations again.

•If possible, try another PC

•Make sure the USB is unplugged, and that “USB” is NOT checked in File > Preferences > Serial.

No Communication - USB Connection

•Make sure that “USB” is selected under File > Preferences > Serial.

•Unplug USB cable and plug back in.

•Remove all power to the logger (this will not cause the unit to lose any data within the logger, but you will have to start the unit logging again using DicksonWare™) unplug the USB cable, power the logger back on, then reconnect the USB cable.

•If the logger was used in a moist or humid environment Condensation may have formed on

the unit. Place unit in a warm dry environment for 24 hrs. Clear memory and try again. These loggers are designed for use in a non-condensing environment. If the environment creates condensation, try placing the unit (temperature only models) in a small sealed plastic bag to protect it from condensation.

•If possible, try another PC, and/or another USB port.

•If the logger appears to be frozen or non operational, try the following: Open the unit by removing the screw on the back of the case and remove and reinstall or replace the batteries.

NOTE: Removing the battery will not erase any stored data

Unit will not turn on or frozen display

•Unit may be “locked up”, try removing the battery and then replacing after a few moments.

•Battery may be to low or dead, replace batteries

The display reads Prob on RF (remote probe)

•(This would be for SM320 and SM325’s only), it means that the unit does not recognize the external probe, check to see that it is connected properly. If it is connected properly, there may be a weak internal connection and should be returned.

•Is there an extension cable being used? It could be defective. Omit the extension cable and try another K-type probe.

Channel shows extreme reading on the graph

•This is normal when an activated channel has no probe connected at the time a sample is taken.

PLEASE VISIT WWW.DICKSONWEB.COM FOR COMPLETE TROUBLESHOOTING GUIDE

Rev. 05/05

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SM325, TM325, TM320, SM425, SM300 specifications

Dickson Industrial offers a range of high-performance thermal printers tailored for various industrial applications, with models including the SM425, SM320, SM300, TM320, and TM325. Each of these printers is designed to provide reliable, high-quality printing in demanding environments, making them an ideal choice for businesses in manufacturing, warehousing, logistics, and more.

The SM425 and SM320 models are particularly notable for their robust build quality and advanced printing capabilities. Both printers are equipped with a thermal transfer printing mechanism, allowing for the production of durable labels that resist fading, smudging, and scratching. The SM425 boasts a higher print resolution and speed compared to the SM320, making it suitable for applications requiring more detailed graphics and faster output.

Meanwhile, the SM300 offers a more compact design without compromising on performance. This model is ideal for applications where space is limited, but high-quality printing is still a requirement. It maintains the same robust features as its larger counterparts while ensuring easy integration into various workflows.

For operators seeking versatility, the TM320 and TM325 models provide an advanced solution with additional features. Both of these models share a user-friendly interface that simplifies the printing process, making them accessible for operators with varying levels of technical knowledge. The TM325, in particular, is equipped with wireless connectivity options, allowing for seamless integration into mobile and networked environments.

All Dickson Industrial printers are designed with durability in mind. They are constructed to withstand harsh industrial conditions, with features like metal chassis and protective casings that reduce the risk of damage. Additionally, each model supports a variety of label sizes and materials, offering businesses the flexibility they need to create customized labeling solutions.

In terms of technology, Dickson Industrial printers incorporate advanced software options for easy label design and printer management. This software is compatible with numerous file formats, enabling users to create labels that meet specific regulatory and branding requirements.

Overall, Dickson Industrial’s SM425, SM320, SM300, TM320, and TM325 printers provide efficient, reliable, and versatile printing solutions that cater to the needs of various industries. Their combination of advanced technology, durability, and user-friendliness makes them a valuable asset for any business looking to enhance their labeling processes.