Model 27851 Series
2.4GHz Cordless Handset Telephone Answering System User’s Guide
•If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.
2 Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to
Introduction
CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the
IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference.
IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out.
Before You Begin
Parts Checklist (for 27851xx1 model)
Handset Layout
display
answer/transfer
Base Station
1.Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone on a level surface, such as a desktop or tabletop, or you may mount it on the wall.
Speaker Volume
Use the VOLUME ( + or - ) buttons to adjust speaker volume to a comfortable level. Press VOLUME ( + ) to increase the volume and VOLUME ( - ) to decrease the volume. L8 is the maximum and L1 is the minimum level.
Voice Instructions
If you need additional assistance, press the review (left arrow) button when you plug in the answering system and follow the voice instructions.
Recording the Outgoing Announcement
For best results when recording, you should be about nine inches from the mic (microphone) opening to eliminate as much background noise as possible.
Factory Default
This feature allows you to restore the unit’s original features.
1.Press the FLASH/program button until the screen displays DEFAULT.
2.Use the CID/VOL (left or right arrow) button to scroll to YES. The default setting is “NO”.
3.Press FLASH/program to confirm. You will hear a confirmation tone.
Cordless Phone Basics
Making a Call
1. Press the TALK/call back button and dial the desired number. |
NOTE: You can still page the handset if the ringer is turned off. If the battery is dead, the Paging feature will not work.
Caller ID (CID)
IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service.
This unit receives and displays information transmitted by your local phone company. This information can include the phone number, date, and time; or the name, phone number, date, and time.
correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Make sure your package includes the items shown here.
Base | Handset |
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AC power | Line cord | Battery | Handset | |
adaptor | ||||
compartment door | battery pack | |||
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TALK/call back
(button)
CID/VOL - or +
(Caller ID/volume
button)
REDIAL (button)
review (button)
play/stop
(button)
TONE*/exit 
(button) 
CHAN/delete 
(channel/delete 
button)
(switch)
Model 27851xx2
FORMAT (button)
MEMORY
(button)
skip (button)
erase
(button)
PAUSE#
(button)
FLASH/program
(button)
(button)
2.Plug one end of the telephone line cord into the TEL LINE jack on the bottom of the base and the other end into a modular jack.
3.Plug the AC power converter into the electrical outlet and the DC connector into the jack on the bottom of the base.
4.Set the ringer switch (on the handset) to ON, and place the handset in the cradle on the base.
5.The in use/charge indicator turns on, verifying the battery is charging. The unit will take 20 seconds to register and verify its security code.
NOTE: In case of a power failure, the handset may display UNAVAILABLE when the TALK/CALL BACK button is pressed. You must then place all handsets on the main base cradle for 20 seconds to
6.Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge the phone, battery performance is compromised.
CAUTION: To reduce risk of personal injury, fire, or damage use only the power adaptor listed in the user’s guide.
For Model 27851xx1 use only the
1.Press and hold the announce button. Hold the button down until you finish the announcement.
2.Begin speaking after you hear the beep. You have up to two minutes of recording time.
3.Release the button when you finish your announcement.
If you choose not to record an outgoing announcement, a default announcement is played instead. To return to the default announcement after you have recorded your own outgoing announcement, press the announce button and release it when you hear the beep.
Sample Outgoing Announcement
Hi, this is (use your name here), I can’t answer the phone right now, so please leave your name, number and a brief message after the tone, and I’ll get back to you. Thanks.
Reviewing the Announcement
• Press and release the announce button to review your outgoing announcement.
Rings to Answer
1. Make sure the answering system is ON.
. 2. Press format/answerer button on the handset to enter answerer remote mode. |
3. Press key [9] to enter Ring to Answer menu on handset. |
4. Use the CID/VOL (left or right arrow) button to choose 3 rings, 5 rings or Toll saver. |
To perform preview dial, dial the number first then press the TALK/call back button.
2. To hang up, press the TALK/call back button or place the handset in the cradle.
Receiving a Call
1.To answer a call press the TALK/call back button on the handset before you begin speaking.
2.To hang up, press the TALK/call back button or place the handset in the cradle.
Call Transfer (applicable only with Model 27851xx2) During an external call, you may transfer the call to another handset.
1.Press the answer/transfer button on originating handset. the screen displays TRANSFERRING. Both handsets will be paged.
2.Press the answer/transfer or TALK/call back button on the receiving handset to answer the call.
NOTE: To cancel the call transfer, you may press the TONE*/exit or the answer/transfer button on the originating handset.
Redial
Press the REDIAL button to quickly dial the last number you called (up to 32 digits).
If you get a busy signal, and want to keep dialing the number, press redial to dial the number again.
Caller ID phone number Caller ID name
Call Waiting Caller ID
Provided you subscribe to Call Waiting Caller ID service from your phone company; if you receive an incoming call and you are using the GE multi handset system, a beep indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID information will be displayed and stored in the history of all handsets in the system.
•When you hear the call waiting beep in the handset receiver, press the FLASH/ program button to put the current call on hold and answer the incoming call. Press FLASH/program again to return to the original call.
Receiving CID Records
When you receive a call, the Caller ID information is transmitted between the first and second ring. The Caller ID information appears on the display while the phone rings,
Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In
most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
Notes
•This equipment may not be used on coin service provided by the telephone company.
•Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company.
•Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.
Visit the GE website at: www.GE.com/phones
• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is |
“receiving” the interference). |
• Reorient or relocate and increase the separation between the telecommunications |
equipment and receiving antenna. |
• Connect the telecommunications equipment into an outlet on a circuit different from that |
to which the receiving antenna is connected. |
If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number
Notice: The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,427,009.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be
For Model 27851xx2 there will be ONE additional handset, charge cradle, battery pack and cover than shown above.
IMPORTANT: You can only use one handset at a time and there is NO conference and intercom features for these units.
Telephone Jack Requirements | Wall plate |
To use this phone, you need an RJ11C type modular telephone |
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jack, which might look like the one pictured here, installed in |
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your home. If you don’t have a modular jack, call your local | Modular |
phone company to find out how to get one installed | telephone |
Installation | line jack |
|
Digital Security System
Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line.
INSTALLATION NOTE: Some cordless telephones operate at frequencies that may cause or receive interference with nearby TVs, microwave ovens, and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave ovens, or VCR. If such interference continues, move the cordless telephone farther away from these appliances.
Certain other communications devices may also use the 2.4 GHz frequency for communication, and, if not properly set, these devices may interfere with each other and/or your new telephone. If you are concerned with interference, please refer to the owner’s manual for these devices on how to properly set channels to avoid interference. Typical devices that may use the 2.4 GHz frequency for communication include wireless audio/video senders, wireless computer networks,
Important Installation Guidelines
• Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave |
ovens, heating appliances and direct sunlight. |
• Avoid areas of excessive dust, moisture and low temperature. |
• Avoid other cordless telephones or personal computers. |
• Never install telephone wiring during a lightning storm. |
• Never install telephone jacks in wet locations unless the jack is specifically |
designed for wet locations. |
• Never touch |
has been disconnected at the network interface. |
Base Layout
PAGE (button)
MEMO (button)
SKIP (button)
MESSAGE
INDICATOR
PLAY/STOP
(button)
ANNOUNCE
(button)
ANSWERER ON/
OFF (button)
REVIEW | in use/charge | ERASE | VOLUME - or + |
(button) | (indicator) | (button) | (button) |
Installing the Phone
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved
1.Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset.
2.Locate the battery compartment on the back of the handset.
3.Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed and can be inserted only one way.
battery
pack
red wire
For Model 27851xx2 use only the
The power adaptor is intended to be correctly orientated in a vertical or floor mount position.
Extra Charge Cradle (applicable only with Model 27851xx2)
1.Plug the extra charging cradle into the electrical outlet.
2.Place the handset on the charging cradle.
3.The charge indicator turns on, verifying the battery is charging.
4.Allow the phone to charge for 16 hours prior to first use.
VERY IMPORTANT: BOTH HANDSETS MUST BE REGISTERED TO THE MAIN BASE BEFORE USE. After the 2nd handset has charged for 16 hours, place it on the main base station for 20 seconds, it will then automatically register and verify its security code.
Wall Mounting
If you want to mount the phone on a wall, slip the mounting holes (on the back of the base) over the wall plate posts, and slide the unit down into place. (Wall plate not included.)
Answering System Setup
This section shows you how to set up your answering system to record incoming calls. Before you begin the setup, you must turn on the answering system.
•Press the answerer on/off button to turn the answering system on and off. The MESSAGES indicator lights when the answering system is on. The indicator alternately flashes between CL (clock) and 0, indicating day/time programming is needed and 0 messages are stored.
NOTE: The answering system displays “-
Setting the Voice Prompt Language
The default voice prompt language is English.
To change the answering system’s voice prompt language, press and hold the skip button for two seconds. The unit announces “SELECCIONADO ESPANOL” (Spanish selected).
NOTE: To change to “ENGLISH,” press and hold the skip button again for 2 seconds.
NOTE: In remote access mode, the system follows the selected language. The voice prompt language cannot be switched remotely.
Voice Time/Day Stamp
1. Make sure the answering system is ON. |
2. Press format/answerer button on the handset to enter answerer remote mode. |
3. Press key [8] to enter Time/Day set menu on handset. |
5. Press #PAUSE button to confirm the setting. |
NOTE: If you select Toll Saver (TS) the unit answers after the 3rd ring if there ARE new messages, OR the unit answers after the 5th ring if there ARE NO new messages.
Handset Setup
There are five programmable menus available: Language, Local Area Code, Ringer Tone, Tone/Pulse and Factory Default. When you program these settings, make sure the phone is OFF (not in talk mode). Pressing the TONE*/exit button will remove you from the menu selection process without changing the feature you are in.
Display Language
1.Press the FLASH/program button until the screen displays 1ENG 2FRA 3ESP.
2.Use the CID/VOL (left or right arrow) button or the handset number pad to select 1 (English), 2 (French), or 3 (Spanish). The default setting is “1ENG”.
3.Press the FLASH/program button to confirm and to advance to the next menu feature.
Local Area Code
If you enter your local
1.Press the FLASH/program button until the screen displays AREA CODE - -
2.Use the handset number pad to enter your
NOTE: If you make a mistake, press the CHAN/delete button to erase the incorrect area code and repeat step 2.
3.Press the FLASH/program button to confirm and to advance to the next menu feature.
Ringer Tone
1.Press the FLASH/program button until the screen displays RINGER TONE.
2.Use the CID/VOL (left or right arrow) button or the handset number pad
3.Press the FLASH/program button to confirm and to advance to the next menu feature.
Tone/Pulse
1.Press the FLASH/program button until the screen displays 1 TONE 2 PULSE.
2.Use the CID/VOL (left or right arrow) button or the handset number pad to enter your selection. The default setting is “1 TONE”.
3.Press the FLASH/program button to confirm and to advance to the next menu feature.
In Use Indicator
When the in use/charge indicator on the base is lit, the handset is either in use or charging. The in use/charge indicator on the base flashes when you receive a call.
Flash
If you subscribe to the combined Call Waiting Caller ID service from your local telephone company you will receive Caller ID information (if available) on Call Waiting calls. During a phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset display. To connect the waiting call, press the FLASH/program button on the handset and your original call is put on hold. You may switch back and forth between the two calls by pressing the FLASH/program button.
TIP: Do not use the TALK/call back button to activate custom calling services such as call waiting, or you’ll hang up the phone.
Volume
When the phone is ON, press the CID/VOL (left or right arrow) on the handset to adjust the volume of the handset’s earpiece. There are four settings. Press the right arrow to increase the volume and left arrow to decrease the volume. You will see the volume setting on the handset display. VOL 4 is the maximum and VOL 1 is the minimum.
Channel Button
While talking on the phone, you might need to manually change the channel in order to reduce static caused by appliances, such as baby monitors, garage door openers, microwave ovens, or other cordless phones. Press and release the CHAN/delete button to move to the next clear channel.
Temporary Tone
This feature is useful only if you have pulse (rotary) service. Temporary Tone Dialing enables pulse (rotary) service phone users to access touchtone services offered by banks, credit card companies, etc. For example, when you call your bank you may need to enter your bank account number. Temporarily switching to touchtone mode allows you to send your number.
1.Dial the telephone number and wait for the line to connect.
2.When your call is answered, press the TONE*/exit button on the handset to temporarily change from pulse dialing to tone dialing.
3.Follow the automated instructions to get the information you need.
4.Hang up the handset and the phone automatically returns to pulse (rotary) dialing mode.
Exit
Press the TONE*/exit button to cancel any command you initiated.
Ringer Switch
The RINGER switch must be ON for the handset to ring during incoming calls.
giving you a chance to monitor the information and decide whether or not to answer the call.
Storing CID Records (In CID Memory)
If you are not at home or cannot answer, your telephone’s Caller ID memory stores the data for the 40 most recent calls you received so you can see who called while you were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is automatically deleted.
You may review the stored information at any time. Calls received since your last review show as NEW in the display. Calls that have not been previously reviewed but were received from the same number more than once the screen displays the character(s) as REPT.
Reviewing CID Records
As calls are received and stored, the display is updated to let you know how many calls have been received. To scroll CID records:
1.Make sure the phone is OFF (not in TALK mode).
2.Press the CID/VOL
3.Press the CID/VOL (+) button to review the oldest CID record first.
Dialing a CID Number
1.Make sure the phone is OFF (not in TALK mode).
2.Use the CID/VOL ( - or + ) button to display the desired record.
3.Press the TALK/call back button. The number dials automatically.
NOTE: Depending on (a) how the incoming caller’s phone number is formatted when it is received, and (b) whether or not you previously
Available formats include: |
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Number of digits | Explanation | Example |
Eleven digits | long distance code “1 ” | |
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Ten digits | ||
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Seven digits | ||
Storing CID Records in Internal Memory
You may also store CID information in the phone’s internal memory.
NOTE: It is important that you format CID records correctly BEFORE storing in internal memory as you cannot reformat CID records stored in memory.
| Thomson Inc. | |
Dodel 27851D | 101 West 103rd Street | |
00008245 (Rev. 4 Dom E) | Indianapolis, IN | |
© 2008 Thomson Inc. | ||
Trademark(s) ® Registered | ||
Printed in China | ||
Marca(s) Registrada(s) | ||
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• Use caution when installing or modifying telephone lines. |
PRESS DOWN |
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FIRMLY | black wire |
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4.Insert the battery pack.
5.Close the battery compartment by pushing the door up until it snaps into place.
4. | To set hour, key in |
5. | To set Minutes, key in |
6. | To set AM/PM, press CID/VOL (+ or |
7. | Press #PAUSE button to confirm the setting. |
NOTE: For Model 27851xx2, this setting should be changed on both handsets.
Paging the Handset
This feature helps to locate a misplaced handset.
Press the page button on the base. The handset will beep for about two minutes or until you press TALK/call back on the handset or press the page button on the base.
1. Make sure the phone is OFF (not in TALK mode). | |
2. | Use the CID/VOL (- or +) button to scroll to the desired CID record. |
3. | Press the MEMORY button. |
4. | Use the |
| memory location. You will hear a confirmation tone. |