Mitel SX-2000 manual To place a call on System Hold, To retrieve a call on Hold, Call Transfer

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Hold

To place a call on System Hold:

1.Press FLASH or quickly press and release the hookswitch.

2.Dial the Call Hold access code (#11).

To retrieve a call on Hold:

1.Lift the handset.

2.Dial the Call Hold – Retrieve access code (#13).

To retrieve a call on Hold from another extension:

1.Lift the handset.

2.Dial the Call Hold – Remote Retrieve access code (#12).

Call Transfer

To transfer an active call:

1.Press FLASH or quickly press and release the hookswitch.

2.Dial the number of the third party.

3.Do one of the following:

To complete the transfer, hang up.

To announce the transfer, wait for an answer, consult, and then hang up.

To retrieve the call, press FLASH of flash the switchhook, and then dial the Call Hold – Retrieve Feature Access code (#13).

Note: If the call is unanswered, it returns to your extension.

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Contents Mitel SX-2000 Making and Answering Calls To make a callTo answer a call Call Transfer HoldTo place a call on System Hold To retrieve a call on HoldTo leave a Conference Three-Party ConferenceTo program and activate Call Forward To cancel Call Forward Busy of No Answer onlyTo cancel all Call Forward types Call ForwardTo override Call Forward and ring a extension Call Forward Remote##27 Call Forward OverrideTo activate Do Not Disturb from a remote extension Do Not DisturbTo activate Do Not Disturb To deactivate Do Not Disturb
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SX-2000, Mitel SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.