Streamline Operations | Toshiba CTX670 manual

Streamline Operations.

Comprehensive doesn’t have to mean complex. That’s the concept behind the Strata CTX670. With its powerful Automatic Call Distribution (ACD) features, it makes it incredibly simple to optimize call center operations, increase customer satisfaction, and improve efficiency. After minimal training time, you can begin using it to effectively allocate inbound calls among your call-handling agents. You’ll appreciate its numerous invaluable features:

•Advanced Call Routing directs calls based on Caller ID, account numbers, private lists, balanced call count, preferred agent treatment, agent priority, time-of-day, day-of-week, day-of-year, and user-entered data.

•Skills-Based Routing sends calls to the right person to handle the call.

•Priority Queuing enables you to answer higher priority calls sooner.

•Multiple Group Agent Log-in provides important call coverage between groups and tiered service levels.

•Agent Priority Routing gives you the ability to expand your agent pool when traffic increases.

•Intelligent Announcements play pre-recorded messages and inform holding callers of their place in the queue or estimated time before answer, as well as offering alternative actions like going to voice mail or invoking a call back reservation.

•IVR Voice Assistant gathers and validates caller input, triggers responses, alerts agents when the queue gets overloaded with calls, and provides many creative application opportunities.

•Call Center reports let you analyze agent performance, call center group activity, and system status, as well as forecast future call center staffing requirements by analyzing call volume patterns.

inView Agent Status Display

Status display of the selected agent group.

inView Group Parameters Display

Check call-center status at a glance, even while you’re working in other Windows® applications.

Create, display, and print your own customized reports to meet your specific needs by selecting from over 100 data elements. Choose the time period you need, and print reports on demand or at scheduled times.

Enhance your management effectiveness by exporting data into your other applications or databases. This enables you to integrate call-center data with your other information systems data.

CTX670 specifications

The Toshiba CTX670 is a highly sophisticated and efficient multifunctional printer known for its exceptional performance in a variety of business environments. This model stands out due to its comprehensive array of features designed to enhance productivity, streamline workflows, and deliver high-quality output.

One of the CTX670's main features is its advanced printing capabilities. It offers a remarkable print speed of up to 75 pages per minute, allowing users to handle large volumes of work efficiently. This high-speed performance is coupled with a first print out time that is notably quick, ensuring that workgroup demands are met without unnecessary delays.

The CTX670 utilizes advanced laser technology, which not only ensures crisp and professional-quality prints but also enhances overall durability and longevity. Print resolution is impressive, with options that can reach up to 1200 dpi, offering sharp text and vibrant images that make this printer ideal for marketing materials, reports, and high-quality presentations.

Furthermore, the Toshiba CTX670 incorporates a robust scanning feature, supporting both color and black-and-white scans. The scanner can achieve speeds of up to 100 images per minute, with the ability to handle various media sizes, which makes digitizing documents a seamless and efficient process. It also features dual-sided scanning, which minimizes physical paper usage, hence benefiting environmentally-conscious businesses.

In addition to its printing and scanning capabilities, the CTX670 is equipped with advanced finishing options, such as stapling, hole punching, and booklet making. This versatility is particularly useful for workgroups that require a professional finish on documents without the need for additional machines or manual labor.

The integration of cutting-edge security features is another significant advantage of the CTX670. This printer utilizes encryption technology and has customizable user access controls to protect sensitive data. These security measures are essential for businesses that manage confidential information.

Additionally, the CTX670 supports mobile printing and can easily integrate with various cloud services, making it convenient for users to print remotely or from multiple devices. It also features a user-friendly touch screen interface, which simplifies navigation through its extensive functions and settings.

In summary, the Toshiba CTX670 is an exemplary multifunctional printer that combines high-speed printing, versatile scanning, advanced finishing options, and robust security features, making it an excellent choice for businesses looking to enhance their productivity and maintain high standards of output quality. With its array of modern technologies, the CTX670 addresses the diverse needs of contemporary work environments effectively.