Vertical Communications MP5000 manual Retrieving a Held Call, Transferring a Call

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Processing Calls

4.3 Retrieving a Held Call

Calls on hold can be retrieved by any endpoint that has a line appearance for the held call.

1.Press the SPEAKER button or pick up the handset (if privacy is desired).

2.Press the flashing HOLD button.

3.The system returns the call to your endpoint and the extin- guishes the HOLD lamp. If multiple calls are on hold at your station, the system does not extinguish the hold lamp until you have retrieved all held calls.

4.4Transferring a Call

You can answer a call at your EP300 and transfer it to another end- point. If you first identify the caller to the party receiving the transfer, you have made a screened or consultative transfer.

To screen and transfer a call to another endpoint in the system, perform the following steps.

1.Receive or place a call from/to another party.

2.Press the pre-programmed TRANSFER button on your EP300. The soft key designations reflect the choices available; either TRANSfer, CONFerence, or CLEAR.

The system automatically places the outside party on hold.

3.Enter the extension to which you want to send the call, and press the DIAL button.

4.When the new party answers, announce the call.

5.If the new party accepts the call, press the TRANS soft key.

6.If the new party rejects the call, press the HOLD button to retrieve the call.

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Comdial

May ‘04

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Contents CONVERSip EP300 Voice IP Endpoint For MP5000 User Guide CONVERSip EP300 Voice IP Endpoint For MP5000 User GuideMay ‘04 Comdial Iii Comdial May ‘04 Revision History May ‘04 Comdial Table of Contents Appendix a Specifications Introduction LCDPositioning the EP300 CONVERSip EP300 User Making the Connections Using the LCD Menu Adjusting the VolumeMenu STA Enter Back Next 0202d0001100- BackOn Next Serial Number of your EP300 CONVERSip EP300 User Main Menu Option Introduction Main Menu Option Making Calls ClearMaking a Call to Another Extension Dial Back Clear Making a Call to an Outside PartyHold Trans END Prev Dial Clear Redialing a Previously Dialed NumberMaking a Call Using a Speed Dial Button Calling the AttendantMaking Calls Answering Calls ANS DenyAnswering Calls Using Call Hold Calls on Hold MenuProcessing Calls Muting the MicrophoneRetrieving a Held Call Transferring a CallEstablishing a Multi-Party Conference MEET-ME ConferencesProcessing Calls Appendix a Specifications Presence Indication Compatible with Microsoft Messenger SIP Specifications Index Index CONVERSip EP300 User MP5000 GCA70-399 Rev 1 May ‘04
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