Warranty Information, Troubleshooting

WARRANTY INFORMATION

This product is covered by a 12 month warranty against defective workmanship or parts, effective from the date of purchase.

The warranty does not extend to damage caused by misuse, negligence, excessive voltage, faults on the telephone line or lightning. This warranty in no way affects your statutory rights. Full details of the warranty are contained in the enclosed warranty card.

TROUBLESHOOTING

Keypad on USB Internet Phone does not work

•Ensure that you have loaded the drivers onto your PC.

•Close down the Softphone by right clicking on Softphone icon in menu bar. Re-open Softphone.

•Run audio tuning wizard by right clicking on Softphone.

•Uninstall any previous Softphone programs and drivers.

Call quality is poor

•Run audio tuning wizard by right clicking on Softphone.

Can’t log-in to Softphone

•Ensure that you have activated your engin Softphone by clicking on the link in the engin order activation email.

•Make sure you are using your full 10-digit phone number (including area code) as the log-in name.

Please also refer to the engin FAQ ’ s (http://www.engin.com.au/public/ tFAQ.asp) for further information on the engin Softphone.

If no telephone call is possible, check whether

•the telephone is connected correctly,

•the PC is switched on,

•the required application is properly installed and correctly executed,

•the provider is experiencing faults.

Note: Establishment of a connection and possible voice delays could be caused by:

•the current PC utilisation rate,

•the type and speed of the Internet connection,

•the use of security features, such as a firewall.

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