Troubleshooting
Most problems with the RC940 can be solved by correcting common mistakes in installation.
If the steps below do not solve your difficulty, remove both units from the electrical outlets, remove all cords and reinstall making sure to follow instructions on pages
Your situation (system location, characteristics of the home/office) can, in
some instances, affect performance and occasional interferencemay be experienced. Some static, buzzing or humming at certain locations within the operating area is possible. However, if you experience unusual levels of noise, follow the trouble shooting actions below.
Problem | Possible Solutions |
|
|
Base and/or | • The unit may not be getting power. Make sure the unit |
extension unit | is plugged directly into a functional A/C |
indicator light not | a switched outlet, plug strip, unit surge suppressor, |
illuminated | extension cord or |
| electrical outlets. If problem persists, contact customer |
| support at the number listed above. |
| • The indicator light may have failed. |
|
|
Extension unit’s | • The base unit may not be installed correctly. Install base |
indicator light is | unit. (Refer to the Installation section.) |
solid red | • Extension might be too far from the base unit. Relocate |
| |
| either the base or extension unit to another electrical |
| outlet. If indicator light on extension unit remains solid |
| red, reprogram the link code on extension unit (see |
| Programming Additional Extension Units). |
|
|
Base unit’s | Base unit is in program mode. If extension units are already |
indicator light is | programmed, press the PROGRAM button on the right side |
flashing orange | of the base unit. The indicator light should turn solid green. |
|
|
Base unit’s | • The phone cord may not be connected properly to the |
indicator light is | base unit's LINE jack. Check this connection. |
solid red | • The base unit's indicator light turns red when the phone |
| |
| connected to it has a |
| sure the handset is properly hung up. |
|
|
No dial tone | • Make sure the phone cord is properly connected to both |
| the extension unit and to the desired device. |
| • Make sure the phone cord is properly connected to both |
| the wall phone jack or VoIP decoder unit and to base unit. |
| Make sure this cord is plugged into the base unit's LINE |
| jack. |
| • One of the phone cords might be faulty. Try another cord. |
| • Check the indicator lights on the base and extension |
| unit(s). If they are red, orange or not illuminated, try the |
| possible solutions for these problems listed above. |
|
|
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