Troubleshooting Guide

In case of difficulty, please check the following Troubleshooting Guide before seeking service.

Problem	Solution
No dial tone	• Check installation:
	— Is the base power cord connected to a working outlet?
	— Is the telephone line cord connected to the base unit and
	the wall jack?
	• Disconnect the base from the wall jack and connect
	another phone to the same jack. If there is no dial tone in
	the second phone, the problem might be your wiring or
	local service.
	• Is the battery pack installed correctly?
	• Did the handset beep when you pressed the TALK
	button? Did the TALK light come on? The battery may
	need to be charged.
	• Make sure the battery is properly charged (12 hours).
	• Is the handset out of range of the base? Move closer to
	the base unit.
	• Place handset in base for 10 seconds to reset the phone.
	• If the phone still does not work, disconnect the power
	cord and remove the battery pack. Then reconnect the
	power cord and reinstall the battery pack. Place handset
	in the base for 10 seconds to allow it to re-initialize.
Dial tone is OK, but	• Make sure the TONE/PULSE switch on the base is set
can’t dial out	correctly.

Handset does not ring • Make sure the RINGER ON/OFF switch on the base is turned to ON.

•You may have too many extension phones on your line. Try unplugging some phones.

•See solutions for “No dial tone.”