Plantronics H161N, H151N, H171/N Troubleshooting, Callers cannot hear me, Cannot hear callers

PORTUGUÉS ESPAÑOL FRANÇAIS ENGLISH

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TROUBLESHOOTING

Callers cannot hear me

■For Voice Tube models 151, 161, or 171 determine if the voice tube is clogged or positioned improperly. Plantronics recommends replacing the voice tube every six to nine months.

For a temporary solution to a clogged voice tube, gently rinse warm water through the voice tube for a minute then manually swing or shake it dry. Make sure the voice tube is completely dry before reattaching.

■For Noise-Canceling models 151N, 161N, or 171N make sure the microphone is facing your mouth and positioned properly.

■Verify that the transmit volume control of the modular adapter is set properly.

I cannot hear callers

■Verify that the Quick Disconnect™ is connected.

■Make sure the headset is positioned properly.

■Make sure the modular adapter, if used, is installed correctly.

■Turn up the volume control on the modular adapter, if used.

Fit is uncomfortable

■For over-the-ear configurations, determine if the earloop is properly positioned on your ear. For over-the-head configurations, make sure the headband length is correct so the stabilizer bars rest gently just above the ear.

■Try all possible adjustments for the receiver in the over- the-ear or over-the-head configuration.