12TROUBLESHOOTING
I plugged everything in but the lights won’t come on.
POSSIBLE CAUSE | SOLUTION |
No power | Check that the AC adapter is connected to the base unit. |
| Check that the AC adapter is connected to the wall outlet. |
| Check that the AC adapter is the model supplied by Plantronics. |
My headset does not work with the base unit.
POSSIBLE CAUSE | SOLUTION |
Headset is turned off | Turn it on by pressing and holding the power/ mute button for |
| approximately 3 seconds, until the status indicator light flashes blue. |
Pairing lost | Pair the headset to the base following the instructions in the |
| Pairing section on page 6. |
I cannot hear caller/dial tone.
POSSIBLE CAUSE | SOLUTION |
Headset system is not | Check that the telephone is connected to the base unit’s |
connected correctly | telephone cord jack. |
| Check that the telephone receiver is connected to the base unit’s |
| telephone receiver jack. |
Out of range | Walk back into range. |
Headset battery is flat | Recharge the battery by placing the headset in the headset |
| charging cradle. |
Listen volume too low | Adjust the listen volume adjust button on the headset. If the |
| volume is still too low, select another listen volume major adjust |
| switch setting as described on page 8. |
Incorrect configuration dial | Try other configuration dial settings on the base unit, as described |
setting for your phone | on page 5. |
Callers cannot hear me. |
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|
|
POSSIBLE CAUSE | SOLUTION |
Mute is selected | Press the power/mute button once as described on page 8. |
Headset microphone boom | Align the headset boom with your mouth. |
is incorrectly positioned |
|
Speak volume is too low Increase the speak volume by adjusting the speak volume fine adjust | |
| buttons on the base unit as described on page 8. If the volume is still |
| too low, select another speak volume major adjust switch setting as |
| described on page 8. |
Incorrect configuration dial Try other configuration dial settings on the | |
setting for your phone | base unit as described on page 5. |
I can hear a dial tone in more than one configuration position.
POSSIBLE CAUSE | SOLUTION |
Telephone will work | Use the position that sounds best to you and the person you call. |
in more than one |
|
configuration dial position |
|