Troubleshooting

My headset does not work with my phone.

I did not enter my passkey.

Callers cannot hear me, or I cannot hear caller/dialing tone.

Headset was not in pairing mode when mobile phone menu selections were made. See page 5 “Pairing Your Headset.”

Incorrect menu selections were made on your mobile phone. See page 5 “Pairing Your Headset.”

Your phone did not locate the headset. Repeat the pairing process on page 5.

Incorrect menu selections were made on your mobile phone. Repeat the pairing process on page 5.

The headset is not turned on. Press the call control button for 2 seconds until you hear a beep or see the indicator light glow blue to turn headset on.

Your headset is out of range. Move the headset closer to the phone or Bluetooth device.

Your headset battery is drained. Charge your battery using the AC power adapter supplied.

The listening volume is too low. Press the volume key up (toward the ear loop) to increase the sound heard in the headset.